About Sutherland
Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job DescriptionOwns the end-to-end technical architecture across all workstreams. Acts as the single point of architectural authority ensuring solutions are consistent, secure, and scalable across AWS and Microsoft-based environments, and arbitrates trade-offs between teams working on parallel builds.
Key Responsibilities
- Define and own the target-state architecture spanning AWS (Bedrock, Fargate, Lambda, SNS/SQS, DynamoDB, S3) and Azure (AI Foundry, Document Intelligence) environments.
- Set integration standards for Microsoft Graph API/Teams-based delivery channels used across chatbot, translation, and document-processing services.
- Review and approve designs to ensure reusable patterns (callback/consumer mechanisms, notification handlers, session/context storage) are not duplicated across builds.
- Evaluate integration options where core business systems restrict API access or screen scraping, and recommend viable architectural workarounds.
- Represent technical architecture in governance forums and in scoping discussions for new builds.
- Define non-functional requirements: security, data residency, exactly-once processing guarantees, and disaster recovery across a multi-site delivery model.
- 10+ years in enterprise/solution architecture, including 3+ years designing GenAI/agentic systems in production.
- Deep hands-on knowledge of AWS Bedrock, Bedrock Agent Core, Amazon Nova, Fargate, and event-driven architectures (SNS/SQS).
- Experience architecting solutions that span two cloud providers (AWS + Azure) in a single environment.
- Regulated industry background strongly preferred — understands the difference between "automatable" and activity that must remain human-owned.
- Track record of standing up architecture governance under an aggressive delivery timeline.
Skills Required
- 10+ years of experience in enterprise or solution architecture
- 3+ years designing GenAI or agentic systems in production
- Deep hands-on knowledge of AWS Bedrock, Bedrock Agent Core, Amazon Nova, Fargate, and event-driven architectures using SNS/SQS
- Experience architecting solutions spanning AWS and Azure in a single environment
- Regulated industry background
- Understanding of which activities can be automated versus those requiring human ownership
- Track record of establishing architecture governance under aggressive delivery timelines
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
