Lead customer implementations for Revinate’s SaaS product suite, serving as the primary customer contact and coordinating internal teams, vendors, and integrations. Manage timelines, deliverables, documentation, technical configuration, testing, troubleshooting, risks, and project meetings across numerous concurrent implementations. Advise customers on product value, coordinate with property management system vendors, create SOPs, and ensure successful launches within four to eight weeks.

Lead customer implementations for Revinate’s SaaS hospitality products, serving as the primary customer contact, coordinating stakeholders, managing timelines and documentation, configuring integrations, troubleshooting technical issues, and validating product functionality. The role oversees multiple concurrent projects, collaborates with engineering and third-party PMS vendors, develops SOPs, monitors performance metrics, and ensures accurate account launches within four to eight weeks.

Provide tier-2 technical support for Revinate's SaaS products: own customer issues end-to-end, troubleshoot web/email/PMS problems, document incidents, liaise with Engineering and Product, escalate and report bugs, and collaborate with global Customer Success to improve processes and reduce ticket volume.