Revinate is a direct booking platform that leads the hospitality industry in driving direct revenue and increased profitability.
Our products and our people combine to give hoteliers the superpowers they need to crush their goals. With Revinate, hoteliers shift share away from OTAs and drive tangible results across an individual property or a portfolio. Our industry-leading, AI-powered, customer data platform collects, unifies and, synthesizes data giving hoteliers a foundational advantage.
Hoteliers gain critical intelligence – guest lifetime spend, stay preferences, ancillary revenue, and more. With Revinate’s Rich Guest Profile® data points, hoteliers don’t need to guess who their most profitable guests are, or how to drive conversions across email, voice, messaging, and digital channels.
Revinate's direct booking platform and omnichannel communication technology powers 1.1 billion Rich Guest Profiles across 12,500+ hotels to drive over $24 billion in direct revenue.
Be a superhero. Join the mission. Transform the industry.
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The Revinate Account Manager leads post-sales strategy to build scalable, repeatable processes that drive continuous value for our customers. As the sole Account Manager based in Australia, you will serve as the strategic lead and primary face of Revinate for the entire Oceania market. The ideal candidate brings a strong background in understanding complex systems, software integrations, and technical architectures, combined with proven client-facing success. In this highly autonomous role, you will drive product adoption, protect revenue retention, and identify growth opportunities within assigned accounts across the region, thriving in a fast-paced, tech-forward environment through a high velocity blend of virtual and on-site engagement.
Goals
Client Success: All clients across the Oceania region must be DELIGHTED with Revinate and our service, not just satisfied.
Client Management: As the sole regional AM, you are the definitive single point of contact for local clients, orchestrating support from global groups like training and Client Solutions.
Renewals: Success is driven by high NPS and Renewals. This role will be responsible for renewals of defined Strategic accounts throughout the Oceania region.
Product Support: Understand the unique requirements and use cases of Oceania-based customers. Prioritize them for review with the global Product team to ensure regional needs are championed.
What You'll Do
Superuser of all Revinate products, know it all inside out.
Provide coaching and education to improve adoption of the Revinate products by every customer in the region.
Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement.
Deliver best practices to customers to help improve their overall customer success and the value that Revinate brings.
Building relationships beyond the day to day customer contact to ensure engagement across the organization. You will also navigate time zones effectively to connect with global reporting lines.
Transparently report and track customers through the loyalty touchpoint process.
Bring intelligent product feedback and recommendations from Oceania customers back to the Revinate Product team.
Renewals – manage renewals with existing customers across Oceania, coordinating closely with Sales.
Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales.
What You'll Bring
Strong knowledge of account management, including presentation skills, and short/mid/long term opportunity management is essential.
Strong technical knowledge, and negotiation skills.
Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals.
Must be a highly self-motivated self-starter; as the sole regional representative, very little supervision is required and autonomous execution is critical.
Candidates must be able to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy.
2+ years of experience in account management, consultative sales, and/or business consulting, preferably within a SaaS model.
Hospitality experience is a plus.
25% travel may be required across Australia, Singapore and the broader Oceania region.
Skills Required
- 2+ years of experience in account management, consultative sales, and/or business consulting
- Strong knowledge of account management
- Strong presentation skills
- Strong technical knowledge
- Negotiation skills
- Experience with sales methodologies, including prospecting, consulting, proposal development, negotiation, and closing sales or renewals
- Ability to work autonomously as a self-motivated self-starter
- Ability to negotiate with peers, partners, and customers using a win-win approach
- Experience preferably within a SaaS model
- Hospitality experience
- Ability to travel across Australia, Singapore, and the broader Oceania region
- Must be located in the city listed in the job application
Revinate Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Revinate and has not been reviewed or approved by Revinate.
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Healthcare Strength — Health coverage includes medical, dental, and vision with full employee premium coverage in the U.S., alongside mental-health resources. This breadth of coverage is described as a standout element of the package.
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Retirement Support — Retirement programs include a 401(k) match in the U.S. and pension or CPF equivalents in other regions. This support contributes meaningfully to long-term rewards.
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Wellbeing & Lifestyle Benefits — Work-life practices include generous PTO or flex time, a remote-first setup with no-meeting Fridays, a monthly WFH stipend, and a 4.5-day workweek on many teams. These elements enhance day-to-day flexibility and balance.
Revinate Insights
What We Do
Revinators are everywhere, pursuing their passions, laughing, caring, arguing too, at times. It is hard to forget a Revinator when you have met one. Mountain bikers, surfers, sunflower plant nurturers, golfers in California, Oregon, London, Singapore, Amsterdam, Bali. What ties us together then? Energy. And a determination that we can transform the hospitality industry - beyond what we have already done. We don’t just believe that, we have demonstrated that already. Come in, look closer and you will see what we mean. We are here to show hoteliers that when they access the data they own and leverage it to drive deeper connections with their guests, they are going to drive direct revenue in spades. We have the skill to wield the technology to deliver results. Want to understand that better? See what’s cooking under the hood? Or maybe you need a slice of our energy? Connect with us. We are looking for more Revinators to join us. Want more details right here, right now? Here are some numbers then. --> 480. The number of people around the world who will answer “Yes!” if you asked, “Any Revinators here?” --> 4. We have global offices in California, Oregon, Amsterdam and Singapore. And we support people working remotely. --> $100M. We are going to walk past that annual revenue figure soon. Watch us (or join us maybe). And we are profitable too. We’d tell you about all the awards we won but we lost count. Awards like 4 X Top Place to Work. 4 x #1 CRM/Marketing product from Hotel Tech Report.
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