Top Tech Jobs & Startup Jobs

Owns the Voice of the Customer program by managing Qualtrics survey tickets, categorizing feedback, investigating root causes, and coordinating corrective actions across departments. Analyzes NPS, CSAT, and open-text data to identify trends and prepares reports and dashboards for stakeholders. The role also follows up with customers, improves VOC workflows, and communicates insights that drive customer experience and operational improvements.

Provides Level 1 IT support for hardware, software, networking, account access, and SaaS platforms. Handles ticket triage, troubleshooting, onboarding and offboarding, hardware inventory, desktop deployments, and basic IAM administration. Supports network, facility access, SIEM, SOC 2, documentation, and security initiatives under senior guidance. The role is based onsite in Santa Catarina, Nuevo León, and requires night-shift availability.

Lead product strategy and integrated roadmaps across catalog, search, e-commerce, supply chain, customer experience, and business systems. Manage and develop a multi-layered product organization, align executives and cross-functional teams, resolve dependencies, establish metrics, and drive disciplined product execution and launches. The role requires large-catalog e-commerce expertise, strategic prioritization, talent development, Agile practices, and active use of AI in product management.

Leads U.S. commercialization and scale-up of MISUMI’s Smart Vending business. Responsibilities include securing and executing pilot programs, validating customer demand and operating economics, building scalable workflows, coordinating cross-functional teams and external partners, and expanding successful pilots into additional machines, sites, and accounts. Owns revenue, gross profit, utilization, assortment, pricing, replenishment efficiency, customer adoption, and service-quality improvements while supporting the March 2027 Go/No-Go decision.

Develop and grow emerging customer accounts by prospecting, building pipelines, creating strategic account plans, identifying manufacturing opportunities, and exceeding sales quotas. The role manages forecasts and contracts in Salesforce, builds relationships with technical and executive stakeholders, leads presentations and customer meetings, and coordinates internal teams to deliver manufacturing solutions. It also includes representing MISUMI at trade shows and participating in ongoing sales training and enablement.

Develop strategic account plans, prospect and build pipeline, secure manufacturing opportunities, exceed sales quotas, forecast in Salesforce, negotiate contracts, and build relationships with customer decision-makers. The role requires understanding product development and manufacturing needs, coordinating internal teams, representing MISUMI at industry events, and supporting long-term customer success and account growth.

Manage general ledger, financial reporting, statutory and tax compliance, cash and foreign exchange, payroll, vendor payments, and month-end and year-end close. Lead a team of accounting specialists and financial analysts, improve local and cross-border accounting workflows, enforce finance policies and ERP order-processing compliance, and support reporting requests from headquarters. The role requires strong financial accounting expertise, leadership, process development, communication, and the ability to work across US and India time zones.

Manage and schedule manufacturing orders from kickoff to delivery, coordinate cross-functional and global teams, liaise with manufacturing partners to ensure on-time, on-quality production, troubleshoot production issues, manage changes, provide production visibility to customers, and support customer-facing and quality teams for complaints.

The Customer Support Engineer promotes sales and provides technical support for Misumi products, collaborating with teams to drive customer success and increase sales while ensuring accurate product information and support.

Serve as first-line IT support to triage and resolve Level 1 hardware, software, networking, and access issues. Assist with user provisioning and SSO in Okta/Entra/Google Workspace, onboarding/offboarding, hardware lifecycle and inventory, SaaS and MDM administration, basic network troubleshooting (Meraki/FortiGate), monitor SIEM alerts, maintain runbooks/knowledge base, and support SOC 2 compliance and cross-functional IT projects.