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The Business Process Manager will lead process automation initiatives, collaborate with teams, and utilize Microsoft automation tools to enhance operational efficiency in APAC operations.

Lead and execute customer success strategies for high-value B2B clients across regions. Own onboarding, escalations, retention, and account expansion by partnering with sales and product. Use customer feedback and KPIs to drive product adoption, improve processes, and increase revenue through upsell/cross-sell. Build and enable CSM teams with playbooks, training, and data-driven insights.

Manage and grow enterprise e‑commerce client relationships to increase adoption, retention, and revenue. Develop go‑to‑market strategies, drive upsell/X‑sell, analyze user health, scale operations, run events, and collaborate cross‑functionally to deliver tailored business solutions.

The Director of Talent Management leads the design of Payoneer's performance management system, oversees talent reviews, and drives promotion processes. They focus on global workforce management, collaborating with various teams to innovate and implement effective talent strategies.

Manage a large customer portfolio, build relationships with clients, drive retention and upsell initiatives, and lead educational initiatives to enhance engagement.

Lead the implementation of global employee benefits, ensure compliance, manage vendor relationships, and provide insights to leadership on program effectiveness.

Lead architecture and hands-on development of highly available backend platform components. Define APIs, data models, SLOs, observability, security/compliance, and AI-assisted engineering practices while improving reliability, performance, cost, and developer productivity.

Lead design and development of scalable, high-performance backend systems using C#/.NET. Collaborate cross-functionally in agile teams, drive architecture decisions, mentor engineers, and deliver reliable production-ready WebAPI/REST services using relational databases and messaging streams.

Manage strategic relationships with acquirers, processors, card schemes, and payment partners. Own vendor contract negotiations, SLAs, performance monitoring, escalations, and remediation. Lead cross-functional initiatives with Product, Compliance, Finance, and Operations. Use analytics to track partner health, transaction performance, and cost efficiency, and drive optimizations and roadmap alignment.

Manage and grow enterprise accounts by building C-level relationships, meeting retention and growth KPIs, driving upsell/cross-sell, negotiating contracts, conducting data-driven business reviews, resolving operational issues, and collaborating with internal teams to deliver strategic solutions and product inputs.