Top Tech Jobs & Startup Jobs

Leads an onsite client services call center team by coaching agents, monitoring performance and quality, handling escalated customer issues, managing workflows and schedules, preparing reports, ensuring compliance, and implementing service improvements. Partners with department leadership to optimize customer experience, resolve operational issues, and achieve service KPIs.

Processes client orders, exchanges, parts requests, UPS label inquiries, cancellations, and fabric delay communications. Coordinates with internal teams to resolve client issues, assesses images against order details, provides showroom chat support, maintains FAQ knowledge, and follows up promptly. The role requires strong communication, problem-solving, prioritization, attention to detail, and customer service skills in a fast-paced onsite environment.

Tracks and ships UPS packages and parts orders, follows up on delayed or missing items, prepares packages, updates shipping information, provides reports to Customer Service and Purchasing, and maintains an organized work area. The role requires computer and email use, attention to detail, physical lifting and standing, reliable transportation, and availability for weekends and overtime.

Leads HR operations for a distribution-center workforce, including employee relations, investigations, conflict resolution, disciplinary actions, training, performance management, compensation strategy, workforce analytics, policy compliance, HR systems, and organizational planning. Partners with leadership on strategic HR initiatives and manages a team of site HR representatives.

Leads purchasing and supply chain activities across sourcing, supplier management, inventory, material planning, and purchasing. Oversees supplier performance, material availability, inventory health, KPIs, issue resolution, and cost-reduction initiatives. Provides guidance to buyers, coordinates with operations and logistics teams, resolves shortages and quality concerns, supports sourcing and negotiations, and presents performance updates to management in a manufacturing environment.

Develops and manages seasonal product assortments from concept through launch. Partners with product development, merchandising, planning, buying, sourcing, quality control, web, and vendors to expand assortment opportunities, ensure product and packaging compliance, maintain accurate product information, resolve quality concerns, and support timely website and store launches. Oversees seasonal assortment plans while managing product specifications, purchase orders, vendor relationships, and cross-functional communication.

Design and deliver instructor-led and virtual training for Client Services, develop and maintain learning content using adult learning principles and authoring tools, conduct new-hire onboarding, coach and mentor employees, collaborate with SMEs, assess training effectiveness, and recommend program improvements.

Provides real-time phone, email, and voicemail support to clients, manages warranty and product-related cases, documents interactions, conducts outbound calls, explains next steps, and resolves issues. The role requires accurate case management, strong communication, multitasking, problem-solving, follow-up, and achievement of contact-center KPIs in a hybrid schedule with rotating Saturdays.

Serves as the functional expert for end-to-end product lifecycle processes across merchandising, planning, buying, sourcing, and product development. Identifies improvement opportunities, documents workflows, develops future-state processes, and uses data and KPIs to measure results. Leads cross-functional process improvement projects, including planning, stakeholder alignment, risk management, communications, training, change adoption, and post-implementation monitoring.

Supports daily accounting operations through accounts receivable processing, invoicing, payment application, account reconciliation, EDI advance ship notices, and general AP/AR billing activities. Communicates with customers and vendors to resolve discrepancies, generates basic reports, maintains accurate financial records, and collaborates with AP, Payroll, and other teams. This is a full-time hourly office position with occasional overtime.