JOB TITLE
Customer Service Expeditor
SALARY
Non-Exempt – Full Time - Hourly
JOB LOCATION
Arhaus Upholstery – Conover, NC
WEEKLY HOURS
Monday – Friday 6a – 3:30p
Overtime as needed
DEPARTMENT
Customer Service
REPORTS TO
Sandy Church
POSITION DETAILS
JOB PURPOSE
The Customer Service Expeditor will be responsible for tracking and shipping UPS packages daily.
DUTIES AND RESPONSIBILITIES
The Customer Service Expeditor will: ensure weekly parts orders are being completed in a timely manor, and correctly; follow up with department supervisors regarding part orders needed; report any delays for part orders to Customer Service; provide reports / lists of missing items to Purchasing to be ordered; prepare, package and ship all part orders; ship UPS packages daily; track packages; update system with correct shipping information; maintain an organized and clean work area and prepare nightly reports.
WORKING CONDITIONS
Heated and cooled furniture manufacturing plan with concrete floors. Office environment as needed.
SUPERVISION RECEIVED
Minimum
SUPERVISION EXERCISED
None
DIRECT REPORTS
None
QUALIFICATIONS
MINIMUM EXPERIENCE REQUIREMENTS
Computer experience.
PREFERRED EXPERIENCE REQUIREMENTS
Experience shipping items in a manufacturing environment preferred.
MINIMUM EDUCATION REQUIREMENTS
High School Diploma or Equivalent.
PREFERRED EDUCATION REQUIREMENTS
High School Diploma or Equivalent.
REQUIRED SKILLS
Must be a Team Player. Must be reliable. Must be able to work with minimum supervision. Must have your own reliable transportation. Must be able to work Weekends and Overtime. Must have strong communication skills in reading, comprehending, speaking, and writing in English. Must be able to operate a computer and email. Must have good vision. Must be able to lift/push/pull up to 50 lbs. Must be detail oriented.
PHYSICAL & ENVIROMENTAL REQUIREMENTS
Must be able to lift/push/pull up to 50 lbs.
Must be able to walk/stand for a minimum of 8 hours per day.
Must be able to work in normal conditions of a furniture manufacturing plant that is heated and cooled.
Must have good vision.
Must be able to wear required PPE of Safety Glasses and close-toe / close-heal shoes when required.
Must be able to adhere to all Safety policies and procedures to prevent injuries to yourself and others.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind, Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Computer experience
- High school diploma or equivalent
- Able to operate a computer and email
- Strong English reading, comprehension, speaking, and writing skills
- Detail-oriented and reliable
- Team player with strong communication skills
- Able to work with minimal supervision
- Own reliable transportation
- Available to work weekends and overtime
- Able to lift, push, and pull up to 50 pounds
- Able to stand and walk for at least 8 hours per day
- Good vision
- Able to wear required personal protective equipment
- Shipping experience in a manufacturing environment
Arhaus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arhaus and has not been reviewed or approved by Arhaus.
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Healthcare Strength — Medical, dental, and vision coverage are provided alongside company-paid life, short-term disability, and long-term disability, with HSAs/FSAs available. Wellness resources such as an onsite clinic at headquarters and an EAP broaden access to care.
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Retirement Support — A 401(k) with a company match, described with immediate vesting in company materials, underpins long-term savings.
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Wellbeing & Lifestyle Benefits — Employees can access sizeable merchandise discounts, friends-and-family events, sample sales, and wellness credits that can lower insurance costs. Headquarters amenities such as an onsite café and EV charging add convenience.
Arhaus Insights
What We Do
Arhaus offers original handcrafted designs at 70 privately owned and operated store locations in the U.S. and online at arhaus.com. Headquartered in Cleveland, Ohio, we collaborate with skilled artisans from around the world to create (and recreate) pieces that reflect many cultures, from Italy to Indonesia. The end result is an eclectic mix of designs that are exclusive to our stores and arhaus.com. Furnishing a Better World: This is the premise of the Arhaus design philosophy; it dates back to 1986 when the father and son John and Jack Reed opened the first store location in the historic Flats District downtown Cleveland and vowed never to use wood from the world’s endangered rainforests in the making of an Arhaus design. Today, nearly 50 percent the product assortment is made of recycled material—everything from glass, to metals like copper and reclaimed wood from buildings no longer standing and vessels no longer set sail. Timbers are either reclaimed or sustainably sourced. A Port City Called Arhus: The Danish port city Århus (pronounced ohr-HOOSE) inspired the name. John came across Arhus on a map and took an immediate liking. After a few minor modifications, “Arhaus” represented the warmth and luxury of the then (and now) home furnishings offered.
