Description:
Through their work on the back-end of operations, our Client Services Processors – Level 2 support the Client Services team in providing best-in-class service to all our clients. They work with our internal departments to ensure proper execution of client resolutions and order processing. Ideal candidates are enthusiastic, solutions-oriented and committed to providing outstanding service to all our clients. This position is located onsite at our Corporate Office in Boston Heights, Ohio and offers varied shifts and schedules.
Essential Duties & Responsibilities:
CLIENT SERVICES
· Partners with internal departments (Special Order, Parts Team, Tech Services, Buying Teams) to ensure proper repair and replacement Arhaus collections.
· Enters all Stock, Special Parts Orders, and Special-Order Exchanges, and UPS Label inquiries into the system and provides timely and consistent follow-up with clients
· Responsible for communicating canceled Purchase Orders and Fabric Delays/Samples
· involves assessing images for clarity, verifying issues against order details, and determining the appropriate next steps in alignment with company policies
· Source of information for showroom guest via chat; owning FAQ’s and client services knowledge to ensure accurate and helpful information is provided.
· Communicates across Client Services team to identify and trouble shoot issues
· Other duties as assigned
COMPENSATION
· Hourly rate: $23.00 per hour, paid bi-weekly
· Bonus: If achieved, eligible for Client Services Bonus
Requirements:
· High School diploma or equivalent required
· 2-3+ years’ experience within a customer-service-focused environment is required; high-volume call center experience is preferred
· Knowledge of SalesForce, and STORIS
· Excellent communication, strong attention to detail, problem solving and follow up skills
· Ability to work in a fast-paced environment, while demonstrating prioritization skills and a high sense of urgency
· Takes on difficult challenges and finds creative solutions
· Understanding of computer systems and troubleshooting issues with minimal assistance (proficiency in Microsoft Suite)
· Demonstrated ability to work independently and within a team
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- 2-3+ years of experience in a customer-service-focused environment
- Knowledge of Salesforce and STORIS
- Excellent communication skills
- Strong attention to detail
- Problem-solving and follow-up skills
- Ability to work in a fast-paced environment and prioritize tasks with urgency
- Ability to take on difficult challenges and find creative solutions
- Understanding of computer systems and ability to troubleshoot issues with minimal assistance
- Proficiency in Microsoft Suite
- Ability to work independently and within a team
- High-volume call center experience
Arhaus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arhaus and has not been reviewed or approved by Arhaus.
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Healthcare Strength — Medical, dental, and vision coverage are provided alongside company-paid life, short-term disability, and long-term disability, with HSAs/FSAs available. Wellness resources such as an onsite clinic at headquarters and an EAP broaden access to care.
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Retirement Support — A 401(k) with a company match, described with immediate vesting in company materials, underpins long-term savings.
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Wellbeing & Lifestyle Benefits — Employees can access sizeable merchandise discounts, friends-and-family events, sample sales, and wellness credits that can lower insurance costs. Headquarters amenities such as an onsite café and EV charging add convenience.
Arhaus Insights
What We Do
Arhaus offers original handcrafted designs at 70 privately owned and operated store locations in the U.S. and online at arhaus.com. Headquartered in Cleveland, Ohio, we collaborate with skilled artisans from around the world to create (and recreate) pieces that reflect many cultures, from Italy to Indonesia. The end result is an eclectic mix of designs that are exclusive to our stores and arhaus.com. Furnishing a Better World: This is the premise of the Arhaus design philosophy; it dates back to 1986 when the father and son John and Jack Reed opened the first store location in the historic Flats District downtown Cleveland and vowed never to use wood from the world’s endangered rainforests in the making of an Arhaus design. Today, nearly 50 percent the product assortment is made of recycled material—everything from glass, to metals like copper and reclaimed wood from buildings no longer standing and vessels no longer set sail. Timbers are either reclaimed or sustainably sourced. A Port City Called Arhus: The Danish port city Århus (pronounced ohr-HOOSE) inspired the name. John came across Arhus on a map and took an immediate liking. After a few minor modifications, “Arhaus” represented the warmth and luxury of the then (and now) home furnishings offered.
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