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Manage end-to-end renewals for a large portfolio of SMB and Mid-Market customers, reduce churn through proactive outreach and usage insights, identify and act on expansion opportunities, maintain CRM hygiene and renewal forecasts, follow playbooks and structured processes, and build strong customer relationships to drive revenue and value.

The Account Manager will manage renewals, identify growth opportunities, maintain strong customer relationships, and operate within established processes. This role focuses on reducing churn and driving revenue growth among SMB and Mid-Market customers in a SaaS environment.

The Director of IT & Security will oversee enterprise IT strategy, manage corporate systems, enhance the modern workplace, implement security measures, and architect scalable infrastructure.

The Solution Specialist drives customer product adoption and cross-sell opportunities, providing technical expertise and support to Account Managers across Simpro Group's offerings.

The GTM Enablement Program Manager develops and delivers training and enablement activities for the GTM organization, collaborating with cross-functional teams and managing onboarding programs.

Manage the entire sales cycle for Aroflo, drive revenue growth, develop sales strategies, conduct product presentations, negotiate contracts, and collaborate with internal teams.

Lead and scale a Solution Specialists sales team responsible for cross-sell revenue across the Simpro Group. Own quota, forecasts, pipeline health, hiring, onboarding, coaching, and performance metrics. Build sales operating rhythms, playbooks, and demo capabilities, partner with Account Management, Marketing, Product, and Enablement, and provide product and market feedback to influence roadmap priorities.

Lead and scale a high-volume B2B SaaS AI cross-selling sales organization. Own quota, forecasting, and pipeline management; recruit, coach, and develop quota-carrying reps; build repeatable playbooks and KPIs; partner with marketing, account management, enablement, and product to drive expansion revenue.

Deliver structured onboarding workshops for SmartStart and small Growth customers, guide foundational product setup and data/design sessions, lead early hypercare calls, maintain customer records in Salesforce, monitor portal readiness, escalate complex issues to senior ICs, and participate in team learning and quality reviews to progress along the IC career path.

Design and run customer advocacy programs to generate reviews and case studies, plan customer events and sponsorships, manage customer communications and review strategy, collaborate cross-functionally, use HubSpot/Salesforce/G2, and track program performance.