Job Context
Simpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organisation.With a rapidly expanding global footprint and product suite, we’re hiring multiple Account Managers to join our high-performing team. This is a fantastic opportunity to step into a role where you’ll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS environment.
This is a true Account Management role - you’ll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers.
What You’ll Do
Own renewals & reduce churn- Manage end-to-end renewals across a large portfolio with consistency and accuracy
- Proactively identify at-risk customers through outreach and usage insights
- Maintain clear, reliable renewal forecasts and pipeline visibility
- Spot and act on expansion opportunities (users, modules, training)
- Partner with customers to unlock additional value from the Simpro platform
- Contribute to revenue growth while maintaining a strong customer-first mindset
- Follow established playbooks, cadences, and processes
- Maintain excellent CRM hygiene and account records
- Manage a high-volume portfolio with strong organisation and attention to detail
- Engage with time-poor, operational customers in a clear and direct way
- Translate product features into simple, tangible business outcomes
- Build trust through consistency, reliability, and genuine care
What You’ll Bring
Experience in Account Management, Customer Success, or Renewals within SaaS
Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts)
Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries
Strong commercial instincts with the ability to identify and act on growth opportunities
High level of process discipline and ability to follow structured workflows
A driven, outcomes-focused mindset with the ability to thrive in a scaling business
What We Can Offer You
Novated leasing via salary packaging
Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances)
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Program – get rewarded for referring a friend to join our team!
Casual dress and relaxed office environment
Fun team camaraderie and events
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service Recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.
Visit simprogroup.com/au/company/careers to learn more about us and our values.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.
Top Skills
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations. Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices. In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider. Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team. No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us: We are One Team We Innovate We Own It We Care We Have Fun We Understand
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