Top Tech Jobs & Startup Jobs

Provide phone and email support for Paymode-X SaaS customers, resolve technical issues, document interactions in CRM, manage resolution timelines, identify software defects, and escalate problems internally. The role requires strong communication, troubleshooting, organization, customer relationship management, and the ability to handle multiple priorities while maintaining a positive customer experience.

Supports technical sales for digital banking, cash and fraud risk management, and financial messaging solutions. Leads technical discovery, architecture discussions, solution demonstrations, integration planning, documentation, and risk identification. Partners with Sales, Product, Engineering, Program Management, and Implementation teams to align solutions with customer environments and ensure effective handoffs. Translates complex technical concepts for developers, architects, executives, and other stakeholders.

Leads complex cross-functional software programs and product launches across Product, Technology, Marketing, Sales, and Support. Responsibilities include defining scope and timelines, managing risks and dependencies, coordinating stakeholders, establishing governance and reporting, supporting change adoption, and driving continuous improvement through process automation and AI-enabled delivery. Requires strong communication, planning, stakeholder management, and experience with Agile, Waterfall, or hybrid methodologies in technology or SaaS environments.

Operate and continuously improve cloud-based SaaS platforms, ensuring availability, reliability, security, and performance. Responsibilities include incident response, troubleshooting applications and infrastructure, deployments, monitoring, automation, runbook development, reporting, compliance support, and on-call participation. The role requires strong Azure, Kubernetes, Linux and Windows administration, database, scripting, infrastructure-as-code, authentication, and distributed systems experience, with close collaboration across Engineering, DevOps, and Support teams.

Provide advanced technical support for financial messaging platforms, investigating application, infrastructure, and platform issues through resolution. Responsibilities include customer communication, system monitoring, operational changes, root-cause analysis, documentation, and process improvement. The role collaborates with support, operations, engineering, DevOps, and SRE teams while using scripting, automation, and AI-enabled tools to improve service quality.

Leads global SDR operations across North America and the UK, building an Operations Center of Excellence and owning workflows, reporting, governance, support, technology, AI automation, and adoption. Manages Salesforce and the broader SDR technology ecosystem, including Nooks, Clay, and data providers. Partners cross-functionally to improve routing, data quality, process consistency, reporting, and pipeline execution while managing vendors, platform roadmaps, and two regional direct reports.

Lead end-to-end delivery of complex cross-functional programs and projects involving Product, Technology, customers, and partners. Define scope, timelines, governance, metrics, and communication models; manage risks, dependencies, stakeholders, and executive reporting. Facilitate meetings and retrospectives, improve delivery processes, and lead change-management activities supporting customer deployments, migrations, product transitions, and revenue-growth initiatives.

Administer PostgreSQL databases within a datacenter engineering team. Responsibilities include improving system availability, performance, and security; developing encryption and replication strategies; tuning indexes, storage, and queries; and managing replication, failover, clustering, and automation processes.

Manage partner onboarding and software implementation projects from planning through completion. Own project timelines, milestones, documentation, communication, risk management, and partner-facing coordination. Serve as the primary contact between partners, internal teams, and stakeholders while ensuring timely, high-quality deliverables and partner satisfaction. The role also includes SharePoint administration, process improvement, and occasional travel.

Lead FP&A business partnering, budgeting, forecasting, long-range planning, consolidation, variance analysis, executive reporting, financial modeling, and scenario planning. Provide actionable insights to senior stakeholders, build capacity and expense models, improve reporting processes, and apply automation, analytics, and AI to increase efficiency and accuracy.