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Lead and manage the architecture team to design, govern and integrate cloud and on‑prem IT systems across the platform. Maintain the architecture repository, ensure secure enterprise solutions, translate business needs into technical designs, govern IT change, and collaborate with stakeholders to balance standards, risk and cost for financial-services solutions.

Process card financial and non-financial requests within SLA and system cut-off times; handle email inquiries, follow up with other departments for approvals, update MIS tracker and daily scorecards, attend meetings and training, meet deadlines including weekends and month-end extended hours, ensure SLA compliance, resolve queries and complaints, and adhere to operating policies, confidentiality and office discipline.

Monitor ATM statuses, open and dispatch tickets to vendors and internal teams, follow up until resolution, perform minor first-line fixes via ATM switch/remote connections, report cash issues, run queries to identify errors, and ensure SLAs and handovers are maintained.

Manage daily POS deployment operations: release, track, verify and reconcile POS terminals; coordinate field engineers and agents; handle merchant inquiries and escalations; maintain tracking records, monthly reviews, archival, and invoice reconciliation.

Lead and mentor project managers to deliver a portfolio of card and payments projects from initiation to delivery. Coordinate cross-functional stakeholders, remove roadblocks, manage scope and risks, run steerco meetings, improve PM processes, assign resources, and maintain client escalation and status reporting.

Prepare executive-ready planning and performance reports, run receivables and sales reporting, lead NPS surveys, build market, competitor and customer models, generate insights to support strategy, and drive process improvement using automation and dashboards.

Design and lead software architecture and implementation, produce architectural blueprints, perform reviews and hands-on coding as needed (PHP/Java/Go/Python), recommend tools and processes, ensure quality, and collaborate with product teams on large-scale, microservices-based applications.