Responsible to keep the ATMs up and running through monitoring and dispatching the service providers.
Responsibilities- Observing ATMs status through different available utilities.
- Dispatch errors/quality checks/status check to Internal FLM.
- Open calls with ATMs Vendors with the errors that need Engineers (Second Line Support).
- Open calls with First Line Support Vendors, CIT Technicians.
- Follow up with internal stakeholders, and vendors until resolution.
- Ensure tickets are getting dispatched and addressed within SLAs.
- Report low and/or out of cash cases to Cash Forecasting unit.
- Act as First line support to fix minor errors through ATM Switch and Remote connection to ATM.
- Capture Incidents, and Alerts on the ticketing tool.
- Capture Actions taken to fix alerts, errors on the ticketing tool.
- Run queries that identify service errors and take actions accordingly.
- Handle request and inquires received from different communication channels according to procedures in a professionally manner and take appropriate action according to calls.
- Availability for support in Non-Business Hours as and when needed.
- Send daily Handover at the end of every shift with the postponed errors and down ATMs.
- Strict adherence to policies and procedures
- Have the flexibility to occasionally work off-schedule.
University graduate, from an accredited and recognized University
Skills Required
- University graduate from an accredited and recognized university
- Availability for support in non-business hours
- Flexibility to occasionally work off-schedule
- Strict adherence to policies and procedures
- Ability to act as first-line support using ATM switch and remote connections
What We Do
At NI, we Engineer Ambitiously. We celebrate creative problem solving. And we take our customer relationships to heart. We believe in the power and potential of making connections—between people, ideas, and technology. In fact, connection is central to everything we do. We constantly challenge ourselves to find those connections because that’s what creates a path forward. This means bringing the right people together to build solutions that make a difference. It means combining fresh perspectives with new technologies to turn your vision into reality. For more than four decades, we’ve set the standard in automated test and automated measurement systems. We’re proud to partner with the talented engineers and enterprises using our systems to solve the world’s most pressing technology challenges and build better businesses. From data and automation to research and validation, our tailored, software-connected approach is rooted in helping you engineer what’s next. As your trusted partner, we’re committed to helping you set your goals higher and reach them sooner. We’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster. Let’s Engineer Ambitiously.
