The job holder is required to process abroad varieties of operational work on the Credit card. To ensure all card financial and non-financial requests processed before system cut-off time and resolved as per the terms & conditions specified in the service level agreements with the clients
ResponsibilitiesProcessing
- Ensure that all financial / non-financial requests processed within the specified TAT with accuracy.
- Always meeting deadline for projects or any assigned task as per clients’ demand.
- Flexibility to work in weekend or for extended long hours every end of month.
- Handles the email requests & inquiries with professional time & manner.
- Provide professional follow-up to the requests which require approval from other departments.
- Ensure processing all the assigned requests within the day from various channels.
- Attend all the arranged meetings on time.
- Obtaining any assigned training without exceeding the deadline.
- Accurately record daily requests in the MIS tracker and to update scorecard on a daily basis.
SLA adherence
- Ensure that all requests processed are as defined in the respective SLAs and as per the agreed procedures to avoid any complaints.
- Highlight issues noticed during BAU activities to avoid any potential complaints from clients.
- Effectively handle queries and complaints to ensure timely resolution.
Compliance
- Ensure all the assigned requests & tasks are processed properly to avoid any mis-outs in the daily BAU activities.
- Ensure compliance to all operating policies & no actions which would lead to breach of service level confidentiality agreements with clients.
- Ensure strict adherence to office discipline, etiquettes, admin rules, HR policies and regulations to avoid any observations from the superiors.
Education
- Bachelor's degree from a reputable recognized university, preferably faculty of Commerce & Information System
- Good MS Office skills (Word & Excel)
- Very Good command for English language written & spoken
Experience
- 1-2 years in banking sector, Fintech, e-payments, digital financial solution or any relevant industry
- Exposure to CRM application & Way4 is an asset
Job-Specific Skills
- Good interpersonal skills
- Willingness to learn & participate
- Respectful to all team members
- Customer service oriented “customer Focus”
- Self-motivated & Self-disciplined
- Able to work under pressure for extended hours
- Excellent multitasking skills
- Cross cultural exposure
Skills Required
- Bachelor's degree from a reputable recognized university
- Degree preferably in Commerce or Information Systems
- Good MS Office skills (Word & Excel)
- Very good command of English, written and spoken
- 1-2 years' experience in banking, fintech, e-payments, digital financial solutions or relevant industry
- Exposure to CRM applications
- Exposure to Way4 platform
- Good interpersonal and customer service skills
- Willingness to learn and participate; self-motivated and self-disciplined
- Ability to work under pressure, extended hours, and weekends; excellent multitasking skills
- Cross-cultural exposure and respectful team behavior
What We Do
At NI, we Engineer Ambitiously. We celebrate creative problem solving. And we take our customer relationships to heart. We believe in the power and potential of making connections—between people, ideas, and technology. In fact, connection is central to everything we do. We constantly challenge ourselves to find those connections because that’s what creates a path forward. This means bringing the right people together to build solutions that make a difference. It means combining fresh perspectives with new technologies to turn your vision into reality. For more than four decades, we’ve set the standard in automated test and automated measurement systems. We’re proud to partner with the talented engineers and enterprises using our systems to solve the world’s most pressing technology challenges and build better businesses. From data and automation to research and validation, our tailored, software-connected approach is rooted in helping you engineer what’s next. As your trusted partner, we’re committed to helping you set your goals higher and reach them sooner. We’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster. Let’s Engineer Ambitiously.
