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Own go-to-market strategy and commercial growth for a product area. Responsibilities include developing positioning, messaging, use cases, value propositions, product launches, sales enablement, competitive intelligence, customer profiles, and marketing narratives. The role partners with product, sales, demand generation, and marketing teams to drive adoption, pipeline impact, and market expansion among enterprise security, cloud, and developer audiences.

Manage the end-to-end renewal process for commercial SaaS customers, driving retention, expansion, term extensions, and renewal revenue goals. Partner with Customer Success, Legal, Deals Desk, channel partners, and alliances to assess customer health, mitigate churn risk, forecast renewals, resolve concerns, and close opportunities. Maintain accurate renewal records, manage multiple accounts concurrently, and contribute to process improvements.

Leads global B2B marketing programs translating product launches and campaign themes into scalable, multi-channel demand initiatives. Partners with Product Marketing, Field Marketing, CXO, Digital, and Sales teams to drive executive engagement, pipeline growth, customer expansion, and whitespace penetration. Builds reusable event frameworks, playbooks, and enablement assets for regional execution, while standardizing reporting, measuring ROI, and optimizing campaign performance.

Lead Wiz’s Mid-Enterprise and Enterprise sales expansion across the NY/NJ market. Build go-to-market strategies, manage and develop account executives, drive ARR growth, cultivate enterprise opportunities, and build relationships with CIOs, CISOs, and procurement leaders. Collaborate with marketing, product, solutions engineering, and customer success teams while analyzing performance metrics to improve sales outcomes and align execution with revenue goals.

Provide technical customer support for the Wiz product by troubleshooting cloud, Kubernetes, networking, system administration, and code-related issues. Own customer cases, identify escalations, coordinate incident requests with product and engineering teams, and create scalable support solutions through automation, coding, and scripting. Participate in an after-hours, holiday, and weekend on-call rotation while maintaining transparent collaboration and support documentation.

The Customer Experience Manager will engage with strategic customers to enhance cloud security practices, drive adoption of Wiz's solutions, and ensure collaboration across teams to achieve successful outcomes.

Build and deliver technical enablement programs, playbooks, demos, training, workshops, and partner-facing resources for Wiz’s ecosystem. Translate cloud security products and architecture into practical guidance that supports technical discovery, demos, trials, and partner-led proofs of value. Collaborate with Product, Product Marketing, Sales Engineering, Channel Sales, and Partner Solution Architects. Identify readiness gaps, support accreditation programs, gather feedback, and measure partner engagement, readiness, pipeline, and deal progression.

Drive customer adoption and successful deployment of the Wiz platform across enterprise accounts. Provide strategic and hands-on technical guidance, troubleshoot escalations, establish trusted stakeholder relationships, develop and measure success plans, advocate for customer needs internally, and identify expansion opportunities. The role partners closely with Product Management, Sales, Engineering, and Support to improve retention, satisfaction, and platform usage.

Supports channel resellers and partners in India by developing technical strategies and solutions for cloud security. Acts as a technical advisor across AWS, Azure, GCP, and other cloud providers; delivers demos, partner training, conference presentations, technical business models, and executive-level sales engineering engagements. The role requires collaboration with account representatives and internal teams, with travel of up to 40% on occasion.

Lead and scale a global team of Partner Solutions Architects supporting GSIs and other cloud partners. Drive technical enablement, executive engagement, go-to-market alignment, service quality, and partner-delivered revenue. Maintain hands-on expertise in cloud security across AWS, Azure, and GCP while collaborating with Sales, Product, and Solutions Engineering leadership to improve partner capabilities, operational accountability, and customer outcomes.