Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.
Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!
Minimum qualifications:
- Substantial experience in business operations, strategy, or operational leadership within a high growth or enterprise tech organization. Minimum of 5-8 years of Global Leadership experience.
- Proven track record of consolidating and leading complex, cross functional teams (specifically encompassing Technical, Renewals, and Post-Sales/Services teams).
- Demonstrated experience as a direct manager with a history of coaching, developing, and scaling management talent.
- Exceptional strategic insight with strong hands on capabilities in building operational processes, governance frameworks, and data driven management models.
Preferred qualifications:
- Strong understanding of pre-sales technical engagements, renewal sales motion, and post-sales adoption strategies.
- Experience navigating matrixed organizations and acting as a key liaison between senior executive leadership and functional execution teams.
- Advanced analytical and executive presentation skills.
About the job
The Head of Customer Operations will play a pivotal strategic and operational role in aligning cross functional execution, team management, and operational rigor across Customer Engineering, Post Sales and Renewals. Reporting directly to the Head of GTM Operations, this leader will drive operational excellence in dedicated support of Fred Meek and his broader business objectives.
The core objective of this role is to integrate and consolidate the Technical, Renewals and Post-Sales teams into a single, cohesive operational engine. By establishing unified processes, cross functional governance, and streamlined execution models, this leader will eliminate operational silos, increase agility, and ensure end-to-end accountability across the customer lifecycle. They will also drive automation and efficiency throughout the organization.
In this position you will manage multiple teams, providing leadership, setting functional priorities, and driving strategic alignment across all sub teams supporting the Pre-Sales & Post-Sales organizations.
Responsibilities
- Lead the operational integration and alignment of the Technical, Renewal, and Post-Sales functions.
- Establish unified operational frameworks, standardized handoff protocols, and shared cadence routines across pre-sales technical alignment, renewals, and post-sales delivery.
- Identify operational redundancies, bridge communication gaps between teams, and build end-to-end visibility to better enable and support the Post Sales leadership.
- Maintain close alignment with GTM Leadership to report on operational health, resource utilization, organizational risks, and key performance initiatives.
- Partner regularly with Leadership to translate business priorities into structured operational roadmaps and track progress against strategic targets.
- Drive key operational efficiencies that align to the organizations KPIs (Net Retention Rate, On-Time renewals, POV win-rate and lifecycle as well as other metrics).
- Define clear scope, ownership structures, and performance benchmarks for each managed leader and their team members.
- Cultivate a high performing, transparent, and collaborative team culture across technical and customer facing domains, utilizing the Servant Leadership style as a core anchor.
- Oversee team tooling, resource allocation, and budget considerations to maximize operational leverage and return on investment.
Compensation + Benefits
Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
The US base salary range for this full-time position is listed below.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Skills Required
- Substantial experience in business operations, strategy, or operational leadership within a high-growth or enterprise technology organization
- Five to eight years of global leadership experience
- Experience consolidating and leading complex, cross-functional Technical, Renewals, and Post-Sales or Services teams
- Experience as a direct manager, including coaching, developing, and scaling management talent
- Ability to build operational processes, governance frameworks, and data-driven management models
- Understanding of pre-sales technical engagements, renewal sales motions, and post-sales adoption strategies
- Experience navigating matrixed organizations and serving as a liaison between executive leadership and functional execution teams
- Advanced analytical and executive presentation skills
Wiz Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wiz and has not been reviewed or approved by Wiz.
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Fair & Transparent Compensation — Pay bands for remote roles are described as mid–six figures, with additional compensation such as bonuses, commissions, and profit sharing also referenced. Compensation for senior and revenue-linked roles is portrayed as substantial relative to typical tech benchmarks.
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Healthcare Strength — Health coverage is described as robust, spanning medical, dental, vision, life, disability, mental health benefits, and access to flexible spending accounts. The breadth of coverage indicates a comprehensive baseline benefits offering.
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Leave & Time Off Breadth — Time-off policies are framed as flexible, including an unlimited/flexible PTO approach alongside paid holidays and sick time. Flexibility is reinforced by remote programs and a home-office stipend as part of the broader rewards package.
Wiz Insights
What We Do
Every day there’s another cyber-attack on the news. Hackers stole twenty million credit card numbers from a retailer, or they shut down an oil pipeline, or crippled a hospital. These attacks are more than just disruptive; they’re big business for organized crime and rogue states. Wiz is here to prevent them from happening where companies and governments build applications today -- in the cloud. From Barclays to Home Depot, Wiz helps the biggest organizations in the world protect their Amazon, Microsoft, and Google cloud environments. We have only been selling the product for six months, and so far, 10% of the Fortune 500 already use Wiz. But this is just the beginning. Come join the fastest growing enterprise software company in history in one of the fastest growing industries -- the cloud -- and help us make cloud a safe place where creativity and innovative ideas can flourish.
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