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Develop and maintain scalable backend services and APIs for Protolabs Network’s global manufacturing marketplace. Responsibilities include supporting supplier matching, auctions, order allocation, production workflows, quality management, shipment planning, and event-driven systems. The role involves owning development tasks, improving reliability through testing and observability, and collaborating with engineering and cross-functional teams on architecture and technical standards.

Build and maintain full-stack software for a global manufacturing marketplace. Responsibilities include developing backend APIs and frontend applications, supporting supplier matching, auctions, order allocation, production workflows, quality control, and shipment planning. The role involves event-driven systems, testing, monitoring, observability, CI/CD, and collaboration with product, design, and engineering teams to deliver scalable, reliable solutions.

Develop and lead backend systems for a global manufacturing marketplace, including APIs and services supporting supplier matching, production, quality control, and delivery. The role involves architectural decision-making, event-driven systems, scalability, reliability, testing, monitoring, observability, technical project leadership, mentoring, and cross-functional collaboration.

Coordinates global recruitment activities, including interview scheduling across time zones, candidate communication, job postings, recruitment administration, travel arrangements, and career events. Supports recruiters and hiring managers with internal, entry-level, internship, and temporary hiring. Maintains a positive candidate experience, responds to stakeholder inquiries, manages administrative priorities, and recommends process improvements.

Leads and builds the Marketplace Operations engineering team in India, setting technical direction, managing engineers, and driving architecture decisions. Owns reliability, scalability, incident management, observability, and migration from a legacy monolith to scalable services. Oversees marketplace capabilities across ordering, suppliers, production, quality control, and shipments while collaborating with Product, Operations, and global Engineering teams. Establishes engineering standards and contributes hands-on to backend development when needed.

Maintains employee data and processes HR transactions in UKG and other HR systems for US-based employees. Supports onboarding, job changes, compensation updates, terminations, payroll, benefits, personnel files, learning management data, reporting, and new hire communications. Collaborates with HRIS, payroll, benefits, and local HR teams to ensure data accuracy, resolve discrepancies, document procedures, and improve processes across global teams.

Provides advanced customer service and technical support for complex customer orders and projects. Serves as a customer service subject matter expert, manages escalations and customer portals, coordinates cross-functional execution, creates reports, updates procedures, supports systems changes, and trains or mentors employees. The role requires strong process knowledge, problem-solving, communication, and customer relationship management skills in a manufacturing environment.

Supports the Americas accounting function through journal entries, account reconciliations, month-end close, variance analysis, general ledger ownership, U.S. GAAP compliance, process improvements, SOX controls, and audit support. The role also maintains accounting documentation and collaborates with finance and cross-functional teams in a hybrid office and manufacturing environment.

Owns post-sale customer relationships, account health, retention, and expansion for a B2B manufacturing customer portfolio. Provides consultative guidance on manufacturability and coordinates with engineering, operations, quality, logistics, and product teams to resolve order risks, meet SLAs, capture customer feedback, improve processes, and support strategic account initiatives.

Source, evaluate, onboard, and manage manufacturing suppliers across CNC machining, sheet metal, 3D printing, castings, forgings, and tooling. Review RFQs, negotiate pricing and lead times, interpret engineering drawings and GD&T, track orders, resolve quality issues, monitor supplier performance, maintain sourcing records, and identify cost-reduction opportunities.