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Embed with strategic customers to lead end-to-end deployments of AI agents and LLM workflows. Scope, design, code custom integrations, configure RAG architectures, troubleshoot escalations, and bridge customer IT with product engineering to ensure production rollouts and measurable ROI.

The Senior Solutions Consultant acts as a technical liaison in sales, focusing on AI solutions and managing customer engagements and demonstrations.

Designs and deploys machine learning models and AI features for customer service products. Prototypes generative AI capabilities using information retrieval, prompt engineering, and LLMs; improves model quality and robustness; collaborates with engineers, scientists, product, and UX teams; ships production ML solutions; and mentors junior colleagues.

Lead go-to-market strategy and execution for multi-product solutions and industries. Develop solution positioning, messaging, marketing collateral, sales enablement, and training programs. Partner with Product, Sales Enablement, and Field Marketing teams to translate complex capabilities into business value. Conduct competitive and buyer research, measure campaign performance, and optimize programs to drive cross-sell, upsell, pipeline, and revenue growth.

Drive SMB revenue growth through new customer acquisition, account expansion, cross-selling, prospecting, and relationship management. Lead competitive SaaS sales cycles, present value propositions, negotiate and close deals, maintain pipeline accuracy in Salesforce, provide forecasts, exceed sales KPIs, and collaborate cross-functionally. The role requires managing multiple opportunities, developing territory plans, and nurturing customer relationships in a hybrid work environment.

The Senior Machine Learning Engineer will build and deploy sophisticated AI systems, focusing on Large Language Models, to drive business value and enhance customer experience through machine learning solutions.

As a Software Engineer at Zendesk, you will work on scalable products, optimize performance, and collaborate globally, focusing on backend and distributed systems.

The Account Executive will acquire new commercial clients, manage relationships, drive revenue growth, and optimize account expansion in the SaaS sector.

Lead and grow Zendesk's India enterprise and commercial sales teams, build high-impact sales strategies, coach AEs, manage complex multi-product enterprise deals, drive predictable forecasting and pipeline discipline (MEDDPICC), engage C-level stakeholders, and expand strategic customer relationships to consistently achieve quota.

Sell ZendeskAI-driven customer experience solutions to Enterprise accounts across Spain & Portugal. Drive new logo acquisition and expansion in organizations 1,500+ employees, manage complex multi-stakeholder sales cycles, build C-level relationships, use data and adoption analytics to prospect and upsell, create territory plans, forecast pipeline, and close high-value deals in collaboration with solutions engineering and customer success.