As a Forward Deployed Engineer (FDE), you are part of an elite technical hybrid—part software engineer, part strategic consultant. You don't just sell the dream; you build the reality.
You will be embedded with our most strategic customers to solve their most complex, high-stakes technical blockers. Whether it’s architecting a multi-layered AI agent, building custom data pipelines for Zendesk, or integrating our AI capabilities into a legacy tech stack, you are the "boots on the ground" builder who ensures our technology delivers measurable ROI.
What You’ll DoDrive Outcomes and own the "Last Mile" of AI: Lead complex end-to-end deployments of Zendesk’s AI Agents and LLM-powered workflows. You own the discovery, technical scoping, system design, and production rollout.
Troubleshoot the "Unsolvable": Remove technical blockers and act as the final line of defense for complex technical escalations that fall outside the scope of standard Support or Professional Services.
Build Bespoke Agentic Solutions: Work directly with strategic clients to design and code custom integrations and agents. You will personally write critical code, configure RAG (Retrieval-Augmented Generation) architectures, and ensure seamless integration with legacy tech stacks.
Bridge the Gap: Work between the customer’s IT team and Zendesk’s core Product/Engineering teams. You are the field's voice, turning customer friction into product roadmap features.
The "Founder" Mentality: You thrive in ambiguity. You can walk into a messy customer environment, map their undocumented APIs, and find a path to victory without a playbook.
Engineering Rigor: 5+ years of experience writing production-grade code. Proficiency in Python (for AI/Data) and JavaScript/TypeScript (for frontend/integrations) is required. Familiarity with Ruby or Java (Zendesk’s core) is a plus.
Full-Stack Mindset: Comfortable navigating the entire stack—from React-based UIs to REST/GraphQL APIs, cloud infrastructure (AWS) and Metaflow
AI Fluency: Deep understanding of the LLM ecosystem. You know how to evaluate model performance, manage context windows, and implement guardrails for enterprise-grade AI.
Communication: Ability to explain complex architectural trade-offs to a CTO while simultaneously pair-programming with a customer’s lead dev.
Experience with Zendesk and AI Agents
Background in FDE, Professional Services or Technical Account Management implementing complex systems
Ability to travel 25-50% of the time, as needed to customer sites
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Skills Required
- 5+ years of experience writing production-grade code.
- Proficiency in Python.
- Proficiency in JavaScript or TypeScript.
- Full-stack experience with React-based UIs.
- Experience with REST and GraphQL APIs.
- Experience with cloud infrastructure (AWS).
- Experience with Metaflow.
- Deep understanding of LLM ecosystem and model evaluation, context/window management, and guardrails.
- Strong communication skills to explain architecture to executives and collaborate with customer engineers.
- Founder mentality; ability to operate in ambiguous environments and map undocumented APIs.
- Ability to travel 25-50% of the time.
- Experience with Zendesk and AI Agents.
- Background in FDE, Professional Services, or Technical Account Management implementing complex systems.
- Familiarity with Ruby or Java.
Zendesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zendesk and has not been reviewed or approved by Zendesk.
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Fair & Transparent Compensation — The company states a commitment to publishing base pay ranges and advancing pay equity, helping employees gauge fairness. Public messaging on pay equity and transparency signals structured, consistent compensation practices.
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Leave & Time Off Breadth — Time away programs include flexible PTO, dedicated well‑being days, emergency time off, and pregnancy loss leave. Parental leave is described as generous, and travel support exists for reproductive care where access is restricted.
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Healthcare Strength — Benefits language highlights comprehensive medical, dental/vision, mental health access, and an employee assistance program. These offerings are positioned as part of holistic wellbeing support across regions.
Zendesk Insights
What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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