Top Tech Jobs & Startup Jobs

Administers Oracle and Microsoft SQL Server environments across production, development, test, and disaster recovery systems. Responsibilities include database design, installation, patching, upgrades, backup and recovery, security, performance tuning, capacity planning, monitoring, migration, and high-availability configuration. Leads technical projects, mentors junior staff, and automates database administration tasks through scripting and scheduling. U.S. citizenship and residency are required, with potential export-control authorization eligibility.

Designs, develops, administers, and supports WebFOCUS, Power BI, SQL-based reporting, and secure report-delivery platforms. Responsibilities include platform administration, report scheduling, SFTP automation, incident resolution, root-cause analysis, GDPR data purges, SQL data extraction, data-quality assessments, governance support, compliance, documentation, and stakeholder consultation.

Serve as the L3 subject-matter expert for a multi-tenant Workspace ONE MSP environment. Own Workspace ONE architecture, enrollment, policies, applications, identity integrations, UAG, PKI, automation, privacy governance, upgrades, and complex incident resolution across SaaS, hybrid, and on-premises deployments. Lead vendor escalations, root-cause analysis, documentation, technical governance, projects, transitions, and mentoring for lower-tier engineers.

Lead the customer-facing managed services engagement for an Anthropic Claude platform deployment. Own transition governance and program execution through mobilize, transition, and steady state; manage knowledge transfer, ServiceNow/ITSM configuration, SL performance, hypercare, change control, executive reporting, and continuous improvement across Support, Managed Services, and Consulting tracks.

The Senior Analyst in Organisational Change Management will design and deliver change initiatives, assess change impacts, and develop strategies for successful adoption across teams and organizations.

Lead or senior field technician providing direction, troubleshooting escalations, supporting rollouts and training, monitoring equipment, system and network performance, and improving frontline processes to ensure excellent client experience.

Lead onboarding, configuration, and administration of the Anthropic Claude platform; run formal knowledge-transfer from outgoing providers; create L1.5/L2 runbooks and support incident escalations; enable RBAC, FinOps reporting, security guardrails, and deliver consulting engagements and POCs to production.

Develop and maintain L1 enablement content, KB articles, and L1.5/L2 runbooks for the Anthropic Claude platform. Provide tiered support for incidents and service requests, assist onboarding and transition documentation, collaborate with architects on guardrail changes, and support SLA reporting and operational reviews.

Provide first-line technical support to end users via phone, chat, email and web. Log and triage incidents, aim for first contact resolution, escalate appropriately, coordinate on-site interventions, meet SLAs/KPIs, document resolutions, and support continuous improvement and knowledge sharing.

Lead development and delivery of infrastructure and portfolio-based solutions, advise clients on architecture and strategy, mentor junior architects, manage solution integrity, perform design, estimates, integration, and oversee implementation and stakeholder communications across engagements.