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Provides senior systems administration and infrastructure design support for enterprise VMware environments. Responsibilities include installation, maintenance, troubleshooting, high-availability and clustered solution design, migration planning, disaster recovery documentation and testing, capacity monitoring, incident remediation, compliance, and operational improvements. The role advises technical teams and business stakeholders on complex infrastructure issues and helps shape company-wide VMware strategy across on-premises and cloud environments.

Provides endpoint management and technical support across workstations, devices, email, Teams, telephony, and related platforms. Manages tickets, work orders, diagnostics, escalations, training, endpoint solution design and maintenance, engineering standards, operations manuals, and contractual reporting. The role requires a bachelor's degree with 2–4 years of relevant experience or equivalent experience, plus baseline clearance and eligibility to attain NV1 clearance.

Provides Level 1 and 2 support for Genesys Cloud CX contact centre services, including telephony, call routing, IVRs, user administration, licensing, permissions, reporting, and queue management. Troubleshoots incidents, monitors alerts, supports upgrades and deployments, maintains Architect flows, contributes to root cause analysis and service improvements, documents procedures, and collaborates with stakeholders and vendors. Participates in on-call support as required.

Leads complex, client-facing enterprise mobility and technology projects from planning through delivery. Manages budgets, resources, profitability, risks, changes, service performance, vendors, and senior stakeholder relationships. Provides technical and domain guidance, coordinates cross-functional teams, resolves incidents, supports software deployments, and identifies account growth opportunities. The role requires expertise in mobile device management, Android, Windows Server, Hyper-V, networking, SLAs, troubleshooting, and business-critical IT environments.

Administer and enhance Genesys Cloud CX contact centre environments, providing Level 2/3 support for routing, IVRs, call flows, integrations, reporting, SIP telephony, and platform operations. The role includes monitoring service health, troubleshooting incidents, designing Genesys Architect solutions, managing telephony connectivity, conducting root cause analysis, supporting upgrades and releases, maintaining documentation, and participating in an on-call roster.

Leads daily endpoint operations and triage, serving as the central entry point for incidents, requests, and tasks. Prioritizes and assigns work, manages ownership, SLAs, escalations, and major incidents, and validates completed work. The role improves triage guidance, knowledge content, cross-skilling, capacity planning, reporting, service reviews, continual improvement, transition planning, and customer engagement.

Owns US regional marketing strategy and execution, focusing on demand generation, field and executive events, lead nurturing, ABM activities, and pipeline growth. Partners with Sales, Global Marketing, business units, alliances, agencies, and external partners to localize programs, manage budgets, optimize campaigns, and report ROI. The role also supports brand positioning, thought leadership, communications, and team development.

Manages complex transition engagements from planning through steady-state handoff. Leads subordinate managers and professional staff, structures project goals, timelines, funding, and deal elements, oversees due diligence and risk mitigation, engages senior stakeholders, owns transition budgets and billing structures, and manages project plans and client acknowledgements.

Provide Linux systems administration and support across development, test, and production environments. Install, upgrade, and troubleshoot software and hardware, monitor network systems, resolve incidents, ensure compliance and licensing, produce operational documentation, and train users. Recommend improvements to availability, reliability, and operational procedures.

Provide hands-on Windows systems administration across multiple locations: install, maintain, and troubleshoot hardware, software, applications, and connectivity. Remediate incident tickets, run performance and load tests, support routers/switches/load balancers, engage clients to gather requirements, recommend infrastructure improvements, create policies and procedures, and deliver training and knowledge transfer.