What success looks like in this role:
- Supporting and administering the Genesys Cloud CX platform and associated technologies.
- Monitoring platform health, routing performance, telephony services, and operational stability.
- Troubleshooting incidents across call routing, IVRs, Architect flows, queues, integrations, reporting, and telephony connectivity.
- Designing, developing, and maintaining IVR and call flow solutions using Genesys Architect.
- Supporting integrations with CRM, workforce management, identity management, and reporting platforms.
- Managing SIP trunking, carrier connectivity, number provisioning, and telephony services.
- Conducting root cause analysis and driving continuous service improvements.
- Supporting platform upgrades, new feature adoption, testing, and release validation.
- Maintaining technical documentation, support procedures, and knowledge articles.
- Participating in an on-call roster supporting critical contact centre services.
You will be successful in this role if you have:
- Genesys Cloud CX Administration
- Genesys Architect (IVR & Flow Design)
- Contact Centre Routing & Queue Management
- SIP Telephony & Voice Services
- Workforce Engagement Management (WEM)
- API & Integration Support
- Incident, Problem & Change Management
- Reporting & Analytics
- Cloud Platform Administration
- ITIL Service Management
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- Genesys Cloud CX Administration
- Genesys Architect IVR and Flow Design
- Contact Centre Routing and Queue Management
- SIP Telephony and Voice Services
- Workforce Engagement Management
- API and Integration Support
- Incident, Problem and Change Management
- Reporting and Analytics
- Cloud Platform Administration
- ITIL Service Management
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
