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In this role, you will be managing key strategic accounts across the global customer base, driving adoption and outcomes leading to renewals, expansion, and advocacy. You will be responsible for increasing Net Revenue Retention (NRR) within your portfolio through upsells and renewals.

The Customer Success Manager will be responsible for managing a portfolio of enterprise accounts, building strong relationships with customers, driving customer adoption and success, monitoring customer health, conducting regular check-ins and strategic planning sessions, collaborating with internal teams, identifying growth opportunities, and tracking customer success metrics. Qualifications include 3+ years of experience in Customer Success or related roles, strong communication and negotiation skills, ability to understand technical concepts, analytical skills, and self-motivation.

Join Darktrace as a Revenue Administrator to review customer contracts, process billing, reconcile systems, and support finance activities to ensure revenue recognition. Work in a hybrid role, support sales and technical teams, assist in audits, and maintain data quality for a global cyber security AI leader.