Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.
At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.
We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.
Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast
Job Description:
As a Solutions Engineer on the Expansion Team, you will partner with Expansion Account Executives and Technical Success Managers to drive growth within existing customers, leading the technical expansion process through discovery, solution alignment, use case development, and value realization.
As a trusted technical advisor, you will shape account strategy, uncover growth opportunities, and demonstrate measurable outcomes across the customer lifecycle. Through deep technical engagement and strong stakeholder relationships, you will help customers strengthen cyber resilience, expand platform utilization, and maximize the impact of Darktrace across their environments.
Key Responsibilities
Technical Ownership & Account Growth
Lead technical strategy for upsell, cross-sell, and renewals
Identify expansion opportunities, risks, and technical whitespace
Build long-term credibility with Security, IT, and Cloud stakeholders
Discovery & Value Expansion
Conduct ongoing discovery of customer environments, threats, and adoption gaps
Translate insights into new use cases and expansion opportunities (MEDDPICC)
Align solutions to business outcomes, ROI, and success metrics
Solution Design & Architecture
Expand and optimize deployments across all of Darktrace’s core platform products and cross-platform products.
Design scalable solutions across hybrid, multi-cloud, and existing security stacks (SIEM, SOAR, EDR, NGFW)
Advise on integrations, performance, and architectural trade-offs
Operational Impact (SOC Alignment)
Uncover and align solutions to SOC workflows (triage, investigation, response)
Reduce alert fatigue and improve analyst efficiency
Advance customers toward proactive, AI-driven security operations
Customer Engagement & Value Selling
Engage technical and executive stakeholders with tailored messaging
Translate capabilities into business value (ROI, efficiency, risk reduction)
Influence decisions through consultative, insight-driven conversations
Pipeline & Account Strategy
Partner with AEs on opportunity qualification, deal strategy, and forecasting
Support account planning, QBRs, and prioritization of high-impact initiatives
Cross-Functional Collaboration
Work with Customer Success, Professional Services, Support, Product, and Engineering
Drive adoption, resolve challenges, and provide product feedback
Skills & Experience
Experience in Solutions Engineering, pre-sales, or technical account roles (cybersecurity/SaaS)
Strong knowledge of networking, cloud (AWS/Azure/GCP), and security architectures
Familiarity with SOC tools (SIEM, SOAR, EDR/XDR) and complex environments
Proven ability to expand accounts, design solutions, and influence stakeholders
Strong communication, analytical, and consultative selling skills
Fundamental understanding of AI technologies (LLM, ML, NLP)
Bachelor’s degree or higher preferred (or equivalent experience)
Relevant Cloud, Security, and/or AI certifications are a plus.
Compensation: up to $240,000 OTE
Benefits:
100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance Discount
Life insurance
Commuter benefits
401(k)
Employee Assistance Program
As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.
Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.
Employment with Darktrace is at-will, meaning either the employee or Darktrace may terminate the employment relationship at any time, with or without cause or notice, except where prohibited by law or governed by a separate written agreement.
Skills Required
- Experience in solutions engineering, pre-sales, or technical account roles in cybersecurity or SaaS
- Strong knowledge of networking, cloud platforms including AWS, Azure, or GCP, and security architectures
- Familiarity with SOC tools including SIEM, SOAR, EDR, or XDR in complex environments
- Proven ability to expand accounts, design solutions, and influence stakeholders
- Strong communication, analytical, and consultative selling skills
- Fundamental understanding of AI technologies including LLM, machine learning, and NLP
- Bachelor's degree or higher, or equivalent experience
- Relevant cloud, security, or AI certifications
Darktrace Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Darktrace and has not been reviewed or approved by Darktrace.
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Healthcare Strength — Healthcare coverage is considered strong in the U.S., with employer-paid medical, dental, and vision noted alongside good networks. Plan quality stands out as a core strength of the package.
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Leave & Time Off Breadth — Time off typically includes around 20–21 days of PTO plus paid holidays, with mentions of an additional birthday day. Parental and family leave are also described as part of the offering.
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Affordable Benefits — Employer-paid health coverage for employees—often extended to dependents—reduces premium costs. This makes core medical benefits more financially accessible.
Darktrace Insights
What We Do
Darktrace, a global leader in cyber security AI, delivers world-class technology that protects over 5,500 customers worldwide from advanced threats, including ransomware and cloud and SaaS attacks. The company’s fundamentally different approach applies Self-Learning AI to enable machines to understand the business in order to autonomously defend it. Headquartered in Cambridge, UK, the company has 1,500 employees and over 30 offices worldwide. Darktrace was named one of TIME magazine’s ‘Most Influential Companies’ for 2021.
