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Leads strategic and executional marketing for Citizens’ investment banking business, building brand equity, generating demand, and supporting revenue goals. Responsibilities include digital marketing, content and editorial planning, lead nurturing, marketing automation, analytics, integrated campaign execution, stakeholder management, budgeting, and regulatory compliance. The role partners with sales, leadership, agencies, and marketing centers of excellence to improve client experience and business performance.

Leads the strategy, roadmap, implementation, and operating model for marketing data, audience management, Customer 360, and CDP capabilities. Builds and manages a high-performing team, partners with marketing, engineering, enterprise data, analytics, risk, and compliance stakeholders, and drives scalable data products, personalization, audience activation, measurement, and measurable business outcomes.

Serves as the primary contact for mortgage borrowers navigating default, loss mitigation, foreclosure, and bankruptcy. Reviews documentation, discusses financial hardship and repayment options, communicates decisions, coordinates with internal mortgage teams, collaborates with investors and third parties, resolves borrower issues, and ensures compliance with investor and regulatory requirements.

Manages relationships with small business clients, develops new commercial relationships, assesses lending needs and credit risk, and provides banking solutions. The role involves portfolio management, consultative sales, cross-selling loans and deposits, market development, community engagement, and collaboration with banking, lending, and investing teams. Candidates must have business-to-business sales experience, strong communication skills, and the ability to operate in a goal-oriented banking environment.

Manage and grow relationships with small business clients generating $1–10 million in annual revenue. Identify financial needs, provide banking and lending solutions, manage portfolios, generate new commercial relationships, assess credit risk, and drive loan, deposit, and cross-sell growth. Build referral networks with CPAs and attorneys, maintain market knowledge, participate in community activities, and collaborate with banking teams to improve customer loyalty and profitability.

Provides high-level executive support, including calendar and meeting management, domestic and international travel coordination, expense reporting, presentations, meeting documentation, data entry, filing, and small project oversight. Acts as a trusted advisor and gatekeeper while managing competing priorities, sensitive information, stakeholder communications, and occasional office management duties. The role requires discretion, autonomy, strong organization, executive presence, and flexibility in a fast-paced environment.

Requests and calculates payoff amounts for home equity lines of credit, including coordinating with external lenders. Maintains a processing pipeline, collaborates with the closing team to meet deadlines, adheres to department service-level standards, and completes files accurately and efficiently.

Develops and manages relationships with small-business clients, assesses lending needs, delivers banking solutions, grows loan and deposit portfolios, and generates new commercial relationships. Partners with banking teams, maintains market and referral networks, completes sales and credit training, mitigates lending risk, and participates in community activities to expand the customer base.

Develop and grow a wealth management practice by discovering client goals, creating personalized financial plans, managing client relationships, generating referrals, and promoting wealth management services. The advisor collaborates with internal specialists and business partners to deliver financial planning, investment management, insurance, and estate planning solutions while building a high-net-worth client base.

Processes and coordinates mortgage lending activities, including application processing, credit scoring, underwriting, closing, and post-closing functions. Reviews and improves mortgage operational procedures while ensuring compliance with organizational policies. Collaborates with borrowers, brokers, legal services, and internal partners to deliver effective customer service. The role is on-site in Irving, Texas, with weekday first-shift training followed by a later weekday schedule.