Mortgage Customer Service Specialist

As an employee of Citizens Bank, you become a part of an organization committed to serving customers, colleagues, and communities in which we do business. Citizens Bank is an established and successful financial services company. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

Citizens Home Mortgage is an end-to-end business line dedicated to delivering a differentiated customer experience and earning the trust of our customers by serving as their trusted advisor and guiding them through the mortgage process. Our colleagues are the core of our business and the key to helping our customers reach their potential.  

What we offer: 

• Competitive salary with outstanding benefits such as medical, dental, and generous Paid Time Off policy   
• A total rewards package that includes up to $7k/year in tuition assistance  
• Opportunities to grow your career with a company that values career progression  
• Access to 401(k) with corporate match and Employee Stock Purchase Program   
• Access to best-in-class colleague offers on Citizens Bank products and service. 

Primary responsibilities include:

• Coordinates all mortgage lending operations and activities, such as processing applications and scoring credit, within an organization to ensure compliance with organizational guidelines and policies.
• Reviews, analyzes, and modifies overall operational systems and procedures relevant to the mortgage lending function.
• Performs traditional mortgage operations and functions, such as processing, underwriting, closing and post-closing, within the mortgage lending operations area; coordinates these activities with other functional areas (e.g. legal services).
• Supervises borrowers, brokers, and internal partners to deliver services and meet customer needs.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Tentative start date 11/2/2026
• Willingness to work a schedule that is primarily Monday-Friday 1st shift.  
• One or more years of customer service or sales experience. 
• High School/GED 

Hours & Work Schedule

• Hours per Week: 40 
• Work Schedule: 
  • First 8 weeks of training: Monday-Friday 8:00 AM to 5:00 PM CST    
  • Post training: Monday-Friday 10:30 AM to 7:00 PM CST

This role will be on site in Irving, TX 

Pay Rate: $22 per hour

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.