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Deploys into high-risk initiatives to stabilize delivery, resolve blockers, improve predictability, and restore execution discipline. Coaches leaders, Product Managers, and teams on agile practices, prioritization, dependency management, scoping, and outcome-focused delivery. Champions Roche’s operating model, facilitates retrospectives and post-mortems, and identifies systemic issues for portfolio and business operations leadership. Requires strong analytical, coaching, and cross-functional communication skills, with willingness to travel 10–25%.

Manage order-to-cash processes, complex orders, instrument lifecycle activities, supply and demand planning, inventory, procurement, and 3PL operations. Execute purchase orders and goods receipts in SAP, maintain master data, support stocktaking and audits, and serve as an SAP SD and webshop key user. Prepare supply chain KPI reports, lead S&OP activities, collaborate with commercial and regional teams, and ensure compliance reporting. The role is based in Seoul and supports Roche Diagnostics Korea.

Install, configure, test, maintain, upgrade, and troubleshoot Roche diagnostic IT solutions onsite and remotely. Provide technical support, customer consulting, healthcare-professional training, account escalation management, and project coordination. Collaborate with global digital teams and Sales, Service, and Marketing while maintaining CRM documentation, ISO and compliance standards, safety requirements, and performance KPIs. Frequent travel to customer sites is required.

Integrates Roche business units with the enterprise AWS Cloud Platform. Responsibilities include platform implementation and migration, troubleshooting complex cloud use cases, incident resolution, stakeholder support, infrastructure as code, DevOps, platform engineering, CI/CD, scripting, testing, and translating business needs into platform improvements.

Partners with Diagnostics Global Operations leadership to translate People & Culture strategy into scalable initiatives. Drives organizational transformation, talent and capability building, workforce strategy, organizational design, culture, engagement, retention, and leadership development across a global operations network. Collaborates with enabling teams and site leaders, uses data-driven insights to diagnose organizational needs, and leads change initiatives, work product teams, and cross-functional squads.

Owns Global Customer Support capabilities for Lab Insights, leading support and service deliverables across product development, upgrades, deployment, and the full product lifecycle. Coordinates global chapters and lifecycle teams, prioritizes network needs, leads a Product Support and Training Squad, supports Agile leadership, and contributes to long-term strategy. Requires strong technical communication, project leadership, software product support or training expertise, and comfort working in global matrix environments with international travel.

Manage enterprise master data operations, incidents, data quality, lifecycle management, and SLA adherence. Evaluate requests using ITIL, translate business requirements into technical solutions, improve processes, support SAP-related data activities, maintain documentation, manage audit controls, deliver training, and contribute to local and global projects. The role supports Finance, Procurement, Sales, and Supply Chain organizations across Roche.

Develop and maintain structured technical content optimized for human and AI consumption. Manage metadata, taxonomies, search synonyms, prompt libraries, and content governance for generative AI and digital channels. Improve voicebot accuracy through phonetic lexicons and ASR model refinement, analyze user feedback, and provide stakeholder training on AI tools and content practices. The role requires expertise in technical documentation, conversational AI, NLP, knowledge management, and AI-supported content delivery.

Provides executional support for global digital marketing activities, including campaign setup and maintenance, email and marketing automation workflows, website and SEO updates, social and paid media support, sales enablement, quality assurance, and recurring performance reporting. The role follows approved templates, processes, governance standards, and affiliate or business requirements within Roche’s centralized digital operations hub.

Leads cloud financial management and AI cost optimization across AWS, Azure, and GCP. Evaluates FinOps tools, develops financial models for AI workloads, manages accruals and forecasting, implements cloud savings plans, and drives financial governance. Designs automated cost monitoring and reporting systems, leads strategic initiatives, advises technical and finance stakeholders, manages vendors, mentors engineers, and promotes enterprise FinOps practices globally.