At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The PositionJob description
As a Customer Integration Engineer, you are the bridge between Roche’s cutting-edge Business Units and our enterprise AWS Cloud Platform. Your goal is to ensure that our internal partners don't just "use" the cloud, but leverage it to its fullest potential.
As a Customer Integration Engineer in Roche Cloud Platform AWS you will:
Be very familiar with the business units allocated to you to support (e.g. gRED & pRED Computational Science CoE, Pharma Commercial, etc) acting as first contact point and translating their pain points into actionable features or fixes for the platform.
Know very well the capabilities of the platform and help with the implementation, migration or troubleshooting of complex use cases.
Be able to provide support continuity by taking over major incidents from the colleagues in other time zones.
Description of the area
Job Responsibilities
Scope / (Content Leadership): Manages integration for specific, defined Business Units (BUs). Acts as the primary "how-to" expert for platform features.
Accountability/Problem Solving: Accountable for BU satisfaction and supports the RCP Managed Service Provider with incident resolution. Solves complex technical hurdles using existing platform tools.
Stakeholder Management: Interfaces with BU engineers and Product Owners. Focuses on translating technical "pain points" into fixes.
Impact/Strategy: Impact is felt through increased BU efficiency. Focuses on the immediate roadmap.
Business/Technical ability: Strong AWS practitioner who understands the "language" of the assigned BU (e.g., Computational Science).
Qualifications
Education / Experience
Proven experience in solving technical business problems and contributing to projects requiring deep DevOps and Cloud knowledge.
Demonstrated ability to continuously research, learn, innovate, and share knowledge.
Proven ability to collaborate effectively with diverse, cross-functional, and geo-distributed teams.
Technical Skills
Expertise in building and managing platforms or multi-tenant applications in AWS (account provisioning, landing zone deployment, customizations, exposure of functionality, etc).
Strong foundation in IaC development, testing and deployment using Terraform or CDK.
Experience applying DevOps principles and Platform engineering practices to build efficient and highly scalable solutions.
Familiarity with Gitlab/Github, SDLC practices and CI/CD.
Hands-on experience using scripting languages such as Python or Bash and testing frameworks like Pytest.
Familiarity with Agile methodologies (SAFe), principles, processes, and tools.
Familiarity with the creation and usage of AI agents and their integration in supporting DevOps tasks
Additional Qualifications
Strong ability to practice sustainable incident response, including managing ITSM processes and conducting blameless postmortems.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Skills Required
- Proven experience solving technical business problems and contributing to projects requiring deep DevOps and cloud knowledge
- Experience building and managing AWS platforms or multi-tenant applications, including account provisioning, landing zones, customizations, and functionality exposure
- Strong AWS practitioner knowledge
- Strong foundation in infrastructure as code development, testing, and deployment using Terraform or AWS CDK
- Experience applying DevOps principles and platform engineering practices to build scalable solutions
- Familiarity with GitLab or GitHub, SDLC practices, and CI/CD
- Hands-on experience with Python or Bash scripting
- Experience with testing frameworks such as Pytest
- Ability to collaborate effectively with diverse, cross-functional, and geographically distributed teams
- Ability to continuously research, learn, innovate, and share knowledge
- Familiarity with Agile methodologies, including SAFe
- Familiarity with creating and using AI agents for DevOps tasks
- Ability to manage ITSM processes, sustainable incident response, and blameless postmortems
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
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Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
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Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
Roche Insights
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
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