At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The PositionOur Global Customer Support (GCS) team is dedicated to empowering healthcare professionals and affiliates worldwide by delivering exceptional service and support capabilities across our Roche Information Solutions network, ultimately driving our overall Roche Diagnostics Vision.
As the Technical Product Manager, you will serve as the primary point of contact for GCS key capabilities within Lab Insights for your area of responsibility. Working alongside Support and Training chapters, you will co-develop product support, provide global affiliate documentation, and partner with Customer Areas and Life-Cycle Teams (LCTs) to deliver on network priorities and business objectives.
The OpportunityAct as GCS Project Leader accountable for all support and service deliverables in new product development projects, upgrades, and updates.
Lead the entire Product Life Cycle E2E from a support and service perspective, spanning from initial development to on-market deployment.
Coordinate with Chapters to aggregate upcoming LCT needs, advance Network priorities, make trade-offs, and break down silos.
Lead and empower a small Product Support & Training Squad under the guiding principle "We all lead."
Act as a role model for Agile Leadership behaviors and foster our culture, mindset, and behaviors as defined in We@RocheDiagnostics.
Play a key role in crafting and implementing key aspects of GCS Roche Information Solutions' mid- to long-term strategy.
Undertake international business travel as required by project activities and candidate location to support global matrix operations.
An expert with an advanced degree in IT or a related field; background in software product support, training, or diagnostics is a plus.
A proven thought leader with deep knowledge in support/training and a track record in project management or project leadership positions.
Demonstrates a high degree of subject matter expertise with the ability to explain complex technical concepts in an understandable manner.
Thrives in global matrix structures with exceptional communication, teamwork, and intercultural skills.
Ready for the next step? We look forward to hearing from you. Apply now to discover this exciting opportunity!
Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Rotkreuz. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Skills Required
- Advanced degree in IT or a related field
- Deep knowledge of support and training
- Track record in project management or project leadership positions
- Subject matter expertise with the ability to explain complex technical concepts clearly
- Exceptional communication, teamwork, and intercultural skills
- Experience in software product support, training, or diagnostics
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
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Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
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Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
Roche Insights
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
