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Perform operational quality assurance tasks including creating checklists, sampling and auditing transactions, performing risk assessments, validating root-cause findings with operations, and improving processes. Works independently within established procedures, provides informal guidance to junior staff, and ensures compliance with policies and standards.

Answer participant inquiries about benefit plans via phone and web, complete related transactions, document case notes, meet timeliness/accuracy and call center metrics, complete callbacks and escalate when needed, and assist participants with form completion.

The Senior Commercial Manager will lead contract management, negotiate with stakeholders, assess commercial risks, oversee financial performance, resolve disputes, and engage with various teams for optimal contract delivery.

Support development and execution of the annual internal audit plan. Execute corporate audits (strategic, operational, compliance, financial), assess control design and operating effectiveness, draft audit scopes and observations, perform root-cause analysis, track management action plans, and conduct follow-up testing to ensure corrective actions are effective.

Senior technical leader who designs and delivers end-to-end enterprise solutions, aligns partner technologies with internal platforms, supports sales and go-to-market efforts, drives reusable architectures and innovation, and engages clients and executives on transformation initiatives.

Lead and implement process improvement initiatives using Lean and Six Sigma. Document and evaluate processes, deploy BPM systems, create process measures and dashboards, lead cross-functional teams, deliver quality improvement training, and consult on re-engineering and best practices.

Execute and support the annual internal audit plan, performing strategic, operational, compliance, and financial audits. Assess control design and operating effectiveness, draft scopes and observations, perform root cause analysis, track management action plans, and conduct follow-up testing to ensure corrective actions are implemented and effective.

Lead corporate treasury covering liquidity management, cash forecasting, banking relationships, debt administration, risk management, and treasury operations. Drive process improvements, automation, SOX controls, and cross-functional partnerships while advising senior leadership and developing the treasury team to support strategic financing and working capital objectives.

Provide end-to-end customer support by managing escalated disputes, answering client emails, following scripts and SLAs, updating databases, escalating when needed, and improving processes through learned best practices.

Perform quality assurance and auditing tasks following established procedures: create quality checklists, sample and review transactions, perform risk assessments, validate findings and root cause analyses with operations, and support process improvements while working with limited supervision and providing informal guidance to junior staff.