Top Tech Jobs & Startup Jobs

Develops, tests, troubleshoots, documents, and enhances business applications. Translates requirements and system designs into reliable application code, participates in design and JAD sessions, analyzes system issues, supports testing and upgrades, performs impact analysis, and ensures compliance with development standards. Collaborates with technical teams, business analysts, subject matter experts, and testers to resolve defects and deliver effective software solutions.

Provide advanced HR operational support by answering employee inquiries via phone/email/chat, assisting with HR systems and forms, investigating payroll/record issues, advising on benefits, coordinating team tasks, proposing process improvements, and acting as a technical lead to junior staff.

Provide benefits administration and HR operations support including benefit calculations, year-end statements, open enrollment assistance, onboarding documentation, relocation processing, and liaison with consultants and vendors. Works within established procedures, guides junior staff, and completes atypical assignments with limited supervision.

Handle inbound customer contacts using scripts and established procedures to resolve issues, gather information, update databases, and escalate complex problems to senior staff. Provide empathetic, accurate service while meeting SLAs and following company policies.

Supervise and coach business, technical support, and production teams to meet quality, productivity, and compliance KPIs. Manage hiring, terminations, performance appraisals, pay reviews, training interventions, and share process updates. Provide problem-solving, reporting, and support to improve end-user experience and associate performance.

Leads Quality Analysts and serves as the client contact for QA activities, including SIT and UAT. Develops test strategies, plans, cases, and scripts for Genesys Cloud CX and Dynamics 365, covering functional, integration, regression, performance, and scalability testing. Drives AI and automation adoption for quality reviews, reporting, trend detection, and documentation. Establishes AI governance, improves QA workflows, manages defects in Azure DevOps, analyzes quality gaps, and presents recommendations to leadership.

Develop and maintain scalable backend services, REST APIs, and gRPC services using .NET and C#. Manage SQL Server data access with Dapper and Entity Framework, create automated tests with Playwright, and support Azure DevOps CI/CD and deployments. Collaborate with product managers, frontend developers, and QA teams to deliver secure, resilient applications. Cloud-native Azure development, Keycloak, Azure Communication Services, Docker, Kubernetes, SaaS, and Domain-Driven Design experience are beneficial.

Develop and maintain backend services, REST APIs, and gRPC services using .NET and C#. Work with SQL Server, Dapper, and Entity Framework for data access; write automated tests with Playwright; and manage source control, CI/CD, and deployments through Azure DevOps. Collaborate with product and frontend teams to deliver high-quality features. Cloud-native development, Azure, Docker, Kubernetes, Keycloak, ACS, SaaS, and DDD experience are preferred.

Processes customer refunds, researches account and payment activity, resolves chargebacks and discrepancies, and maintains accurate financial records. The coordinator prepares operational and balancing reports, supports account reconciliations, adjusts account balances, documents customer records, and collaborates with internal teams to resolve payment issues. The role requires strong Excel skills, attention to detail, analytical ability, and accurate handling of confidential financial information in a hybrid work environment.

Administers defined benefit pension plans by performing benefit calculations, processing participant transactions, interpreting plan provisions, maintaining participant data, resolving inquiries, and supporting audits, testing, quality assurance, system updates, and special projects. The role requires accurate documentation, compliance with procedures, collaboration with clients and internal teams, and process improvement support.