Job Summary
The HR Solutions Services Associate III is responsible for providing workforce administration and HR operational support throughout the employee lifecycle. This role manages employee records, HR transactions, onboarding and offboarding processes, data accuracy in alignment with client company policy and compliance rules, and status updates on the HR Transactions. The HR Solutions Services Associate III ensures timely and accurate HR service delivery while maintaining compliance with client and Conduent company policies and labor regulations.
Key Responsibilities
- Process employee lifecycle transactions including hires, internal transfers, promotions, organizational changes, personal data changes and terminations.
- Maintain accurate employee records in HR systems and databases.
- Ensure employee data is updated promptly and accurately.
- Generate employment-related documents and letters as required.
- Coordinate onboarding activities for new hires.
- Provide first-level HR support and escalate complex issues when necessary.
- Ensure data integrity within HR Information Systems, via own input or via peer-check.
- Maintain confidentiality of employee information.
- Follow established HR processes and quality standards.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
- 1-3 years of experience in Offshore HR operations, workforce administration, shared services, or a similar role.
- Experience working with HRIS platforms such as Employee Central/ SuccessFactors, SAP, SNOW, HRX, SharePoint.
- Strong English language skills.
- Knowledge of employment legislation and HR practices.
Skills & Competencies
- Strong attention to detail and accuracy.
- Excellent organizational and time-management skills.
- Strong analytical and problem-solving abilities.
- Effective written communication skills.
- Customer-focused mindset with strong service orientation.
- Ability to work with confidential and sensitive information.
- Experience working with Microsoft Office applications, particularly Excel.
- Previous experience in shared HR services work environment is preferred.
Job location: Pasay City, Metro Manila, Philippines
Work schedules: shifting (will be based on the local time zone of the client supporting)
About UsThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Vocational training, certifications, licensures, or equivalent experience
- Experience with benefits administration and accurate benefit calculations
- Experience supporting open enrollment including system testing and employee self-service enrollment
- Ability to liaise with actuarial staff, consultants, administrators, and insurance company representatives
- Experience processing relocation documentation and payments (visas, contracts, banking setup)
- Strong interpersonal, coordination, and problem-solving skills
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
