Job Summary
The HR Solutions Services Associate IV serves as the primary expert for Workforce Administration processes, policies, systems, and compliance requirements. This role provides guidance and support to HR Operations teams, drives process improvements, ensures service delivery excellence, and acts as the escalation point for complex employee lifecycle transactions. The HR Solutions Services Associate IV collaborates with client and internal stakeholders, HR leaders, and shared service teams to ensure accurate, efficient, and compliant workforce administration services.
Key Responsibilities
HR Operations Expertise
- Act as the subject matter expert for Workforce Administration processes across the employee lifecycle (Hire to Retire).
- Provide guidance and support on complex HR transactions, including hiring, onboarding, transfers, organizational changes, promotions, personal data changes and terminations.
- Serve as the primary escalation point for process-related issues and exceptions raised by the client or by the internal team.
- Ensure consistent application of client HR procedures, and governance standards.
- Identify process improvement opportunities and drive operational efficiency initiatives.
- Support with the development and maintaining User Guides, contact lists, client documentation/templates, and support with swift refresher trainings as per team needs.
- Serve as a trusted advisor on workforce administration processes and best practices.
- Facilitate knowledge-sharing sessions and continuous learning initiatives.
- Identify risks and proactively support the implementation of mitigation plans.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
- 1-3 + years of experience in Workforce Administration, HR Operations, HR Shared Services (Offshore), or a related HR function.
- Advanced knowledge of HR employee lifecycle processes.
- Experience working with HRIS platforms such as Employee Central/ SuccessFactors, SAP, SNOW, HRX, SharePoint.
Skills & Competencies
- Advanced knowledge of HR operations and workforce administration processes.
- Strong analytical and problem-solving skills.
- Process improvement and continuous improvement mindset.
- Excellent communication and stakeholder management skills in English.
- Strong attention to detail and commitment to data accuracy.
- Ability to train, mentor, and coach team members.
- Expertise with Microsoft Excel and reporting skills.
- Strong organizational abilities.
Job location: Pasay City, Metro Manila
Work schedules: shifting (will be patterned on the local timezone of the client supporting)
About UsThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Vocational training, certifications, licensures, or equivalent experience
- Advanced and specialized expertise in analytical or operational HR processes
- Experience with HR systems, policies, procedures, and personnel record management
- Experience answering employee inquiries via telephone, email, or chat
- Ability to investigate and resolve payroll or personnel record issues
- Ability to advise employees on benefit plan options
- Experience coordinating or leading the work of others (team lead responsibilities)
- Ability to work autonomously within established procedures and propose process improvements
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
