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Provides entry-level call center support by assessing calls, identifying customer needs, explaining policies, updating databases, meeting service-level agreements, resolving routine issues, and escalating complaints when necessary. Uses scripts and established procedures while communicating warmly and empathetically with customers under close supervision.

Handles customer calls and assesses whether issues can be resolved immediately, transferred, or followed up. Identifies customer needs, provides specialized information empathetically, explains company policies, updates databases, meets service-level agreements using scripts and guidelines, and escalates complaints or complex concerns appropriately.

Assesses customer calls, identifies needs, provides accurate and empathetic information, explains policies, updates databases, meets service-level agreements, and escalates complaints or unresolved issues according to established procedures and scripts.

Assesses customer calls, identifies needs, provides accurate information using scripts and established procedures, updates databases, explains policies, meets service-level agreements, and escalates complaints or unresolved issues. The role delivers empathetic client support, performs routine call center activities, follows company standards, and manages assigned workloads with moderate supervision.

Enterprise sales hunter responsible for new-logo acquisition across CX, Contact Center, BPO and digital operations in EMEA. Build targeted account plans, engage C-level stakeholders, manage full sales cycle, shape proposals/RFP responses, and close complex, profitable contracts while maintaining CRM discipline and contributing market insight.

Lead new-logo enterprise sales for CX, contact center, BPO and digital operations across targeted EMEA accounts. Build pipeline, engage C-level stakeholders, qualify opportunities, lead proposal/RFP responses, negotiate and close complex deals while maintaining CRM hygiene and accurate forecasts.

Serve as SME for Oracle Fusion HCM Cloud, lead solution design, integrations, reporting, release assessments, and production support across HCM modules. Architect integrations and reports, drive automation, ensure compliance, mentor junior consultants, and coordinate with Oracle support.

Lead design, development, testing, and debugging of Java applications. Participate in full SDLC, create technical specs, prototype with users, evaluate technologies, manage project risks, provide team leadership, and maintain documentation and performance feedback.

Provide HR support via phone, email, and chat; assist employees/managers with forms, HR systems, and benefits; investigate pay or record issues; initiate required HR actions; lead and coach junior team members; suggest process improvements and ensure policy compliance.

Designs, develops, tests, debugs, and documents Java software. Participates in full SDLC, analyzes requirements, creates technical specifications, prototypes with users, and mitigates project risks.