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Handle escalations from offshore customer support and other departments, record contacts for reporting, resolve disputes per House Rules within SLAs, liaise with managers and stakeholders, analyze data/trends to improve service, support administrative tasks, ensure effective team communication and high contact quality, and work nights/holidays/weekends as required.

Handle escalations from offshore support and other departments, resolve customer disputes per policy, maintain contact quality and reporting, mentor Level 1 specialists, support training, review trends with managers, and perform related administrative tasks.

Perform outbound telemarketing and database-driven direct mail/email to grow VIP coded player blocks, convert sales into casino trips, and hand off pre-trip itineraries to on-property VIP Hospitality. Maintain deep knowledge of casino systems and products, meet sales targets, mentor teammates, and support department initiatives to drive revenue and guest satisfaction.

Manage marketing projects for multiple properties from planning through execution: build timelines, track deliverables, proof creative, ensure brand/compliance, collaborate cross-functionally, and support campaign/event operations to meet market goals.

Escort and control racehorses on horseback, ensure timely arrival at the starting gate, recapture loose or unruly horses, enforce track safety and protective equipment rules, maintain radio contact with Stewards, assist post-race return/unsaddling, and perform assigned duties to promote safe racing operations.

Supervise Special Events and Promotions teams for casino operations: schedule and train staff, ensure regulatory compliance (Title 31), manage event execution and budgets, coordinate with internal departments, evaluate performance, and assist the Marketing Manager with financial reviews.

Manage hotel, meeting space, and casino sales by developing new and existing accounts, preparing proposals, negotiating with planners and agents, promoting the property at trade shows, overseeing catered events, meeting performance goals, and managing the department budget and related duties.

Under supervision, counts and verifies cash from live gaming devices, completes documentation per internal controls, assists patrons as needed, and performs physical tasks (lifting, pushing/pulling, repetitive motions) in the soft count room while maintaining customer service and safety standards.

Lead and manage in-market sales for Caesars in the DC/MD/VA region to drive revenue across rooms, F&B, and meeting space. Prospect, book, negotiate contracts, conduct site inspections, support and coach regional sales staff, meet booking goals, and collaborate with property operations while traveling as needed.

Perform daily casino accounting audits including income, electronic and live gaming devices, cage, and food & beverage. Maintain source documents, prepare recaps and summaries, and deliver professional customer service.