Top Tech Jobs & Startup Jobs

Provide frontline support to internal and external customers through phone, email, and ticketing systems. Resolve issues within SLA requirements, update customer data, document resolutions, and educate providers and suppliers on platform navigation. Use AI-assisted tools to improve support efficiency and identify process improvements. Collaborate with DSSI Operations, contribute insights from customer interactions, and support operational projects as assigned.

Leads cross-functional business transformation initiatives by converting complex challenges into future-state designs, business cases, roadmaps, and executable plans. Designs technology-enabled workflows using AI, automation, data, workflow platforms, and low-code solutions. Aligns business and technology teams, secures senior leadership sponsorship, manages dependencies, tracks measurable outcomes, and drives implementation, adoption, and continuous improvement across functions such as supply chain, finance, and customer operations.

Leads and develops a team of Customer Success Managers serving healthcare providers using spend management solutions. Drives adoption, retention, value realization, and growth through executive relationships, customer health metrics, spend analytics, and cross-functional collaboration with Product, Engineering, Sales, Marketing, and Support. Builds scalable customer success practices, coaches teams, manages escalations, and translates customer insights into product and process improvements.

Manage Aptura and Capital projects ($15K–$1M) from kickoff to close: pricing, quoting, procurement, order coordination, change management, shipment tracking, customer communication, and project closeout while collaborating with sales, designers, vendors, and cross-functional teams to meet scope, timeline, budget, and profitability goals.

Leads the design, development, and scaling of AI-enhanced applications, APIs, microservices, and automation frameworks. Integrates LLMs, generative AI, computer vision, chatbots, agentic workflows, and autonomous systems into production products. Establishes AI-first engineering practices, optimizes model costs and performance, implements observability, and mentors engineers. The role also influences architecture, technical strategy, business trade-offs, and adoption of AI-powered development tools in an agile environment.

Deliver virtual product demonstrations, customer training, and customized enablement programs for TELS solutions. Design and maintain training materials, facilitator guides, job aids, digital learning resources, and Help Center content. Coordinate training logistics, monitor adoption and learning outcomes, report effectiveness metrics, and collaborate with Sales, Product, Implementation, Support, and Learning Experience Design teams. Apply instructional design, adult learning methods, emerging technologies, and AI tools to improve customer education and product adoption.

Provides Tier 3 technical support for a SaaS platform, investigates complex customer issues, and partners with Engineering on defects. Coordinates customer implementations and integrations involving APIs, SFTP, SSO, configuration, and launch readiness. Supports product launches, documentation, reporting, and advanced platform configuration. Uses SQL, AI, and process analysis to improve operational efficiency while collaborating with Product, Engineering, Customer Success, Operations, vendors, and other partners.

Lead strategic customer engagement and experiential marketing for high-profile tradeshows, executive visits, and campus experiences. Partner with executives to design AI-enabled engagement strategies, evolve the Customer Meeting Center, measure impact on pipeline and brand, and drive cross-functional initiatives that strengthen customer relationships and business outcomes.

Lead the design and delivery of AI-driven systems, guiding architectural patterns and ensuring engineering best practices while mentoring other engineers.

Lead multiple engineering teams to deliver scalable, reliable software platforms. Oversee software development lifecycle, coach engineers, prioritize work, manage budgets, liaise with stakeholders and external customers, and drive process improvements, platform development, and operational automation.