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Provides expert technical support for infrastructure services, troubleshoots complex system issues, monitors performance, supports infrastructure projects, improves service efficiency, documents incidents and configurations, and applies infrastructure best practices. Requires substantial infrastructure technology experience, analytical problem-solving skills, and ongoing technical learning. VMware and Alibaba Cloud experience are indicated by the title, while cloud, networking, and security certifications are preferred.

Supports and mentors software engineers through code reviews, technical guidance, feedback, and career development. Collaborates cross-functionally to define requirements and deliver software projects. Helps execute engineering strategy, manage priorities, timelines, resources, budgets, and risks while promoting innovation, collaboration, and continuous learning.

Own end-to-end Dynatrace observability architecture across on-premises, cloud, and hybrid environments. Design and implement scalable APM, infrastructure, digital experience, log, and cloud monitoring solutions. Lead integrations with cloud platforms, Kubernetes, CI/CD pipelines, and ITSM tools while driving automation, SRE, and DevSecOps practices. Manage platform standards, security, roadmap evolution, vendor relationships, documentation, operating models, and knowledge transfer.

Designs, deploys, and maintains enterprise infrastructure automation using Ansible, Terraform, Jenkins, and cloud platforms. Develops automation for provisioning, patching, backup, monitoring, recovery, and incident remediation. Integrates workflows with ServiceNow, Dynatrace, SolarWinds, and DXC platforms while enforcing approval gates, governance, compliance, documentation, and evidence trails. Mentors engineers and contributes to Agile delivery. Requires bilingual Arabic and English proficiency.

Leads enterprise Windows Server and virtualization platforms, including Active Directory, ADFS, VMware or Hyper-V, automation, patching, monitoring, security hardening, disaster recovery, backup integration, and compliance. Oversees root cause analysis for major incidents, documentation, lifecycle management, and mentoring of junior infrastructure staff. Requires advanced Windows and virtualization expertise, scripting proficiency, an IT-related bachelor’s degree, eight-plus years of experience, and relevant VMware or Microsoft certifications.

Administers and supports Microsoft 365, Office 365, and Exchange services, ensuring availability, security, performance, and reliability. Troubleshoots connectivity and mobility issues, monitors audit and usage reports, manages policies and quotas, supports backup and disaster recovery, maintains asset and license inventories, and documents technical processes. Develops strategies for Microsoft 365 services and updates ticket and infrastructure documentation.

Leads enterprise unified communications architecture, deployment, administration, optimization, security, and incident resolution. Oversees Cisco CUCM, UCCX, Jabber, Webex, Microsoft Teams, Avaya, AWS Connect, call recording, A/V systems, monitoring, and UC integrations. Manages projects, vendors, compliance, service operations, and stakeholder communications while mentoring engineers and coordinating global support teams.

Leads enterprise network and network security architecture, troubleshooting, operations, compliance, automation, vendor management, and infrastructure projects. Oversees on-site KSA network staff and offshore 24/7 NOC teams while managing firewalls, SD-WAN, monitoring, load balancing, access control, cloud networking, incident response, and regulatory readiness. The role also drives network automation through SolarWinds, ServiceNow, and Ansible, mentors team members, and coordinates with ISPs, auditors, regulators, and global stakeholders.

Designs, implements, and troubleshoots enterprise network security architecture, including firewalls, VPNs, proxies, IDS/IPS, NAC, monitoring, and segmentation. Leads complex incident investigations, threat mitigation, compliance readiness, vulnerability remediation, and secure technology integrations. Manages Palo Alto, Cisco, and related security platforms across multiple sites while supporting Zero Trust and endpoint security initiatives. Maintains security documentation and collaborates with infrastructure, SOC, and compliance teams. Requires occasional on-site support and off-hours incident response.

Designs and implements scalable, secure, cost-effective infrastructure across cloud, on-premises, and hybrid environments. Acts as the primary infrastructure advisor for a dedicated client, developing roadmaps, improving performance and reliability, identifying automation and cost-reduction opportunities, and leading architecture reviews. Requires expertise in multi-cloud, hybrid cloud, container orchestration, and microservices, along with client-facing experience. Applicants must be eligible for Danish security clearance, have lived in Denmark for more than five years, and speak fluent Danish.