Email support (M365, Microsoft Exchange)

Posted 18 Days Ago
Be an Early Applicant
Cairo, EGY
In-Office
Mid level
Information Technology
The Role
Administers and supports Microsoft 365, Office 365, and Exchange services, ensuring availability, security, performance, and reliability. Troubleshoots connectivity and mobility issues, monitors audit and usage reports, manages policies and quotas, supports backup and disaster recovery, maintains asset and license inventories, and documents technical processes. Develops strategies for Microsoft 365 services and updates ticket and infrastructure documentation.
Summary Generated by Built In

Job Description:

Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, public clouds, private clouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk.


Responsibilities


·       Ensuring the operational health of the O365 Suite Applications including security, availability, performance, interoperability, and reliability.

·       Troubleshoot various Office 365 issues including connectivity and mobility.

·       Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings.

·       Develop future strategies for Office 365 products and services

·       Administer and support Office 365 and MS Exchange policies

·       Administer and support system backup and disaster recovery processes

·       Maintain inventory of equipment and software licenses.

·       Update Ticket technical details, document new processes, create guidelines for new solutions, update infrastructure documentation


Basic Qualifications:

  • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role
  • Proven experience in infrastructure technology analysis
  • Proficiencies in data analysis and technical knowledge
  • A continuous learner that stays abreast with industry knowledge and technology

Certificates:


Microsoft 365 Certified: Administrator

Microsoft 365 Certified: Security Administrator Associate

Microsoft Certified: Azure Administrator Associate

CompTIA Security+


At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Skills Required

  • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • 4+ years of relevant industry experience
  • At least 1 year of experience in a similar role
  • Experience in infrastructure technology analysis
  • Proficiency in data analysis and technical knowledge
  • Microsoft 365 Certified Administrator
  • Microsoft 365 Certified Security Administrator Associate
  • Microsoft Certified Azure Administrator Associate
  • CompTIA Security+ certification
  • Continuous learning and awareness of industry knowledge and technology

DXC Technology Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.

  • Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
  • Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
  • Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.

DXC Technology Insights

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The Company
HQ: Ashburn, VA
86,261 Employees
Year Founded: 2017

What We Do

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

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