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Leads Tier 2 IT service desk operations for a DOD contract, serving as technical shift lead and escalation point. Responsibilities include ticket prioritization, endpoint and VDI troubleshooting, classified and unclassified system support, desktop and VTC deployments, account administration, printer support, root-cause analysis, knowledge-base documentation, ITIL compliance, customer service, and technician mentoring.

Lead architecture and development of enterprise APIs, responsive user interfaces, and cloud-native applications supporting SSA modernization. Provide technical leadership across complex projects, guide technology evaluations, mentor developers, shape product vision, and deliver strategic client solutions. Responsibilities include Java software architecture, legacy application modernization, AWS and OpenShift deployments, technical documentation, Agile delivery, and architectural guidance across multiple initiatives.

Provides Tier 2 remote and deskside IT support for classified and unclassified systems on a DoD contract. Troubleshoots endpoints, VDI, SIPR thin clients, printers, connectivity, imaging, accounts, and enterprise applications. Supports desktop and infrastructure deployments, maintains technical dashboards, documents solutions, follows ITSM, ITIL, and security protocols, mentors technicians, and coordinates escalations and vendors.

Designs and evaluates post-quantum cryptography solutions for the Department of Veterans Affairs. Responsibilities include assessing quantum-related risks, maintaining cryptographic inventories, developing migration strategies, supporting crypto-agile architectures, testing algorithms with classical and quantum tools, and aligning modernization efforts with NIST and federal cybersecurity standards. The role also develops cryptographic engineering solutions, conducts security assessments, and communicates technical recommendations to government stakeholders and enterprise teams.

Develops and staffs cyber operations plans and targeting, prepares operational reports and briefings, identifies risks, and recommends training. Collaborates with Intelligence Community and military cyber planners and operators, supports senior-level working groups, and contributes to strategic and operational planning, cyber operations, and targeting activities.

Performs Common Criteria security testing and compliance evaluations for commercial IT products. Responsibilities include interpreting security standards, developing and documenting test procedures, analyzing network traffic, researching vulnerabilities, troubleshooting findings, creating secure-configuration guidance, and supporting laboratory infrastructure. The role collaborates with vendors and technical staff and requires knowledge of networking, operating systems, communications security, identity management, PKI, cryptography, and security testing.

Designs, secures, documents, and migrates large enterprise networks supporting DoD services. Responsibilities include legacy environment discovery, WAN and access solution design, IP addressing, capacity planning, network optimization, firewall and ACL analysis, migration planning, troubleshooting, and compliance with DoD security standards. The engineer collaborates with stakeholders, information assurance teams, technical leadership, and approval boards while producing architectural designs, transition plans, SOPs, and accreditation artifacts.

Develop and manage program budgets, forecasts, Estimates at Complete, operating plans, and financial projections for a large government logistics and sustainment task order. Lead variance analysis, invoicing, accruals, funding and subcontractor tracking, work breakdown structures, reporting dashboards, and monthly close activities. Collaborate with program, finance, contracts, procurement, and technical teams; support proposals, pricing, cost modeling, process improvement, and ad hoc financial analysis.

Develops and administers an on-premises ServiceNow ITSM instance, including configuration, scripting, workflows, reporting, user administration, troubleshooting, upgrades, patching, and integrations. Supports Linux infrastructure, translates business requirements into platform solutions, implements security best practices, and collaborates on roadmaps and project reporting. Requires customer engagement, requirements gathering, and cross-module ServiceNow expertise.

Leads enterprise IT infrastructure operations and incident response for a federal customer supporting approximately 1,500 users. Oversees service availability, monitoring, ITIL incident/problem/change processes, cybersecurity compliance, cloud modernization, vendor coordination, documentation, metrics, and SLA performance. Manages distributed technical teams, communicates with government executives, coordinates maintenance and outage response, and ensures secure, reliable infrastructure services.