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Leads agentic commerce strategy and strategic partner integrations across AI platforms, payment providers, merchants, and enterprise stakeholders. Manages external relationships, cross-functional initiatives, governance, roadmaps, milestones, risks, and dependencies. Monitors AI and payments developments to identify opportunities and inform American Express strategy. Requires strong communication, influence, judgment, creativity, ownership, and comfort operating amid ambiguity.

Recover overdue Consumer Credit balances while minimizing risk and supporting Card Members through sensitive conversations. The role requires empathy, integrity, confidentiality, regulatory compliance, sound decision-making, and consultative recommendations. Apprentices complete eight weeks of training, receive ongoing coaching, and work rotating shifts with flexibility based on business needs.

Leads strategic merchant relationships, develops account strategies, strengthens executive engagement, and drives portfolio growth through consultative selling and payment solutions. Identifies business opportunities, advocates for clients internally, coordinates cross-functional teams, monitors portfolio performance, and improves revenue, retention, engagement, and long-term partnership value. The role requires regular territory travel and residence near Pittsburgh, Pennsylvania.

Supports regulatory change and inventory management within American Express’ Global Compliance & Ethics team. Responsibilities include maintaining regulatory inventories, mapping requirements, tracking implementation progress, developing compliance metrics and reports, summarizing regulations, escalating risks, and ensuring data integrity across systems. The role collaborates with stakeholders across international markets and supports governance, monitoring, and administrative processes for the regulatory change management program.

Drive SME growth through high-volume outbound prospecting, consultative sales, pipeline management, and end-to-end conversion. Engage senior decision-makers at UK companies, position American Express commercial payment products, achieve acquisition and spend targets, forecast accurately, and support onboarding while maintaining compliance.

Build and deploy generative AI, agentic systems, and intelligent automation solutions for enterprise business opportunities. Partner with business, product, engineering, risk, and platform teams to discover use cases, validate measurable value, scale prototypes into production, and establish reusable AI capabilities. Responsibilities include software development, workflow integration, evaluation, monitoring, security, responsible AI governance, stakeholder influence, and mentoring. The role requires hands-on engineering, systems thinking, structured AI-assisted development, and occasional travel for workshops or delivery milestones.

Supports the UK Chief Risk Officer function within the second line of defense by identifying, assessing, monitoring, reporting, and challenging operational risks. Responsibilities include maintaining risk frameworks and policies, coordinating testing, overseeing regulatory change management, engaging regulators and auditors, supporting governance committees, reviewing remediation, and developing operational risk dashboards and metrics for UK legal entities.

Supports enterprise risk data aggregation and reporting by developing governance standards, business requirements, controls, data infrastructure, and assessment frameworks. Partners with business, risk, analytics, technology, and data teams to ensure accurate, complete, and decision-ready reporting of material risks. Produces Risk Appetite and business-unit reports for senior management and Board committees, monitors policy adherence, validates risk data, and helps address reporting issues and regulatory expectations.

Supports enterprise risk reporting governance and data aggregation capabilities. Develops reporting requirements, monitors policy adherence, manages controls, validates risk data, and helps assess reporting systems and processes. Partners with business, risk, analytics, technology, and vendor teams to produce accurate Risk Appetite and business-unit reports for senior management and the Board. The role requires quantitative analysis, regulatory knowledge, and collaboration across a matrix organization.

Supports modernization of customer risk-rating products by translating business needs into product capabilities, managing backlogs, defining requirements, and improving data quality. Analyzes data sources, mappings, standardization, availability, and gaps while coordinating Product, Technology, Compliance, Data Governance, and business stakeholders. Participates in Agile delivery, tracks dependencies and risks, facilitates working sessions, documents decisions, and communicates platform progress and impact to leadership.