Our Consumer Credit department encompasses a variety of different teams who strive to ensure that American Express’ ideals are constantly upheld. To ensure success, you will undergo extensive 8-week training and be provided with a wide range of tools. This will empower you to make informed decisions in almost all situations! You will have continuous coaching monthly once training has been completed, to enable you to reach your fullest potential.
There are different shifts and teams available, and flexibility is required based on business needs. This role involves working on a rotating shift pattern.
- Recovering overdue balances, enabling further spend, minimising risk, making informed decisions based on challenging customer specific situations.
- Demonstrate empathy and compassion in every interaction, especially during sensitive and vulnerable conversations.
- Maintain a calm, non-judgmental tone, even in high pressure scenarios.
- High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines.
- Offer consultative support and recommending products or solutions tailored to each Card Member.
Minimum Qualifications
Bachelor’s degree
Not more than 5 years of difference between highest education degree completion date and Joining date
Should not have enrolled in any prior Government Apprenticeship programs
Strong attention to detail and accuracy
Good communication and interpersonal skills
A willingness to learn and adapt to new tasks and challenges
Ability to maintain confidentiality
Preferred Qualifications:
Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.
A natural communicator who can build relationships effectively, demonstrate active listening skills and adapt conversation to suit the situation and the Card
Member’s communication style.Resilience and empathy are needed to efficiently manage a steady stream of diverse customer calls (including vulnerable customers), whilst balancing
performance to meet a variety of metrics.A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.
Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.
Able to be flexible, adaptable, and work as part of a team within a highly supportive and collaborative environment.
Compliance Language
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Career development and training opportunities
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Skills Required
- Bachelor's degree
- No more than five years between highest education degree completion and joining date
- Must not have enrolled in a prior government apprenticeship program
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- Willingness to learn and adapt to new tasks and challenges
- Ability to maintain confidentiality
- Computer literacy and ability to navigate multiple systems and applications simultaneously
- Relationship-building, active listening, and adaptable communication skills
- Resilience and empathy when managing diverse and vulnerable customer calls
- Problem-solving skills and ability to resolve customer issues on first contact
- Negotiation, analytical, decision-making, and assertiveness skills
- Flexibility, adaptability, and ability to work collaboratively
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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