Candidates are expected to reside within a reasonable commuting distance (typically 25-35 miles) of Pittsburgh, PA
The Senior Manager, Client Management serves as the strategic relationship leader for a portfolio of key merchant partners, responsible for deepening client engagement, delivering business value, and driving sustainable growth. Acting as a trusted advisor, the role leverages industry expertise, payments knowledge, and commercial insight to help clients navigate business challenges, uncover opportunities, and realize the full value of partnering with American Express.
Through strong executive relationships, consultative problem-solving, and cross-functional leadership, the Senior Manager translates client needs into impactful solutions, advocates for the voice of the customer, and drives outcomes that enhance client success, strengthen long-term partnerships, and support American Express growth objectives.
ResponsibilitiesStrategic Portfolio Management
- Own a portfolio of strategic merchant relationships and serve as the primary point of accountability for overall partnership health and growth.
- Develop and execute account strategies aligned to client objectives and American Express priorities.
- Maintain a deep understanding of each client's business model, operating environment, growth initiatives, and industry trends.
Executive Relationship Leadership
- Build and strengthen relationships across Finance, Treasury, Procurement, Operations, Marketing, and Executive leadership teams.
- Expand stakeholder networks and increase engagement with key decision-makers and influencers.
- Serve as a trusted advisor by bringing market insights, industry expertise, and strategic recommendations to clients.
Business Growth and Opportunity Development
- Drive portfolio growth through the expansion of B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services.
- Identify, develop, and execute opportunities that increase client engagement, deliver measurable business value, and support American Express growth objectives.
- Lead consultative sales conversations that uncover client needs and align American Express capabilities to strategic business priorities.
- Respond promptly to client and internal growth triggers, leveraging insights to identify opportunities and accelerate commercial outcomes.
- Secure Payment Decisioning (PD) opportunities when appropriate by effectively positioning American Express solutions and demonstrating client value.
- Maintain a robust pipeline of growth opportunities and execute account plans that balance client objectives, relationship development, and commercial results.
Client Advocacy and Strategic Consultation
- Represent the voice of the client internally to influence product development, service enhancements, and business priorities.
- Partner with internal stakeholders to deliver solutions that address client needs and strengthen long-term partnerships.
- Provide ongoing consultation regarding payments innovation, process optimization, and industry developments.
Cross-Functional Leadership
- Collaborate with Product, Marketing, Pricing, Risk, Legal, Commercial, and Merchant Services teams to support strategic client objectives.
- Lead internal alignment around growth opportunities and key client initiatives.
- Navigate complex organizational environments to drive timely and effective outcomes for clients.
Performance and Portfolio Health
- Monitor portfolio performance and identify opportunities to improve revenue, engagement, retention, and client value.
- Maintain awareness of client risks, competitive threats, and emerging market dynamics.
- Deliver against portfolio objectives while ensuring strong relationship health and long-term partnership value.
Required
- 5-8 years of experience in strategic account management, client management, consultative sales, business development, or related commercial roles.
- Proven ability to build and manage senior-level client relationships.
- Strong consultative selling and relationship management skills with demonstrated success driving business growth.
- Ability to identify client needs and translate them into actionable business opportunities.
- Strong communication, negotiation, presentation, and influencing skills.
- Experience collaborating across matrixed organizations.
- Analytical and financial acumen with the ability to evaluate business opportunities and client performance.
- Ability to manage multiple priorities and drive outcomes in a complex environment.
- This position is assigned to a geographic sales territory. To ensure effective client coverage and business continuity, colleagues are expected to reside within a reasonable commuting distance (typically 25-35 miles) of an approved primary or secondary metropolitan area associated with the territory. Residency and territory alignment may be reviewed periodically based on business needs, market coverage requirements, and territory assignments.
- The colleague is expected to regularly travel throughout the territory to conduct in-person client meetings, prospecting activities, and relationship management. Residence location must support efficient and consistent coverage of the assigned market
Preferred
- Experience within payments, fintech, merchant acquiring, commercial payments, or B2B commerce.
- Knowledge of accounts receivable, accounts payable, working capital, payment automation, or B2B payment solutions.
- Experience working with enterprise or strategic clients.
- Experience commercializing value-added products and services.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 5-8 years of experience in strategic account management, client management, consultative sales, business development, or related commercial roles
- Ability to build and manage senior-level client relationships
- Strong consultative selling and relationship management skills with demonstrated success driving business growth
- Ability to identify client needs and translate them into actionable business opportunities
- Strong communication, negotiation, presentation, and influencing skills
- Experience collaborating across matrixed organizations
- Analytical and financial acumen with the ability to evaluate business opportunities and client performance
- Ability to manage multiple priorities and drive outcomes in a complex environment
- Residence within a reasonable commuting distance, typically 25-35 miles, of an approved metropolitan area associated with the territory
- Ability to regularly travel throughout the assigned territory for in-person client meetings, prospecting, and relationship management
- Experience within payments, fintech, merchant acquiring, commercial payments, or B2B commerce
- Knowledge of accounts receivable, accounts payable, working capital, payment automation, or B2B payment solutions
- Experience working with enterprise or strategic clients
- Experience commercializing value-added products and services
- Employment eligibility to work in the United States without visa sponsorship
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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