Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends.
AI is fundamentally reshaping commerce, changing how consumers discover products and services, make decisions, and ultimately transact. The Digital Labs Agentic Strategy & Partnerships team leads the strategy and execution of American Express’ key initiatives and partnerships across agentic commerce, working with key enterprise teams and leading AI platforms, payments companies, merchants, and other ecosystem players
As Senior Manager, you will play a key role in executing American Express’ agentic commerce strategy and advancing integrations with strategic partners. You will manage the day-to-day relationships with key external partners, drive cross-functional initiatives, and help translate strategic priorities into tangible outcomes. You will also support the evaluation of emerging opportunities and contribute to shaping Amex’s strategy as the agentic commerce ecosystem evolves.
This role sits at the intersection of strategy, partnerships, payments, technology, and product. The ideal candidate for this role is highly strategic and collaborative, thrives in ambiguity, builds strong relationships, and can drive complex initiatives from concept to execution.
ResponsibilitiesManage day-to-day relationships with key external partners, including AI platforms, Payment Service Providers, Merchants, and other ecosystem players, serving as the primary point of contact for agentic commerce initiatives, driving partner engagement, and ensuring progress against shared objectives
Support the execution of Amex’s agentic commerce strategy, translating strategic priorities into actionable roadmaps, identifying opportunities to advance Amex’s agentic commerce capabilities, and partnering with internal stakeholders to bring initiatives to market
Drive cross-functional workstreams and collaborate closely with key enterprise stakeholders.
Support cross-enterprise agentic commerce governance and coordination including facilitating working groups, tracking key milestones and deliverables, identifying risks and dependencies, and driving accountability across teams
Monitor the evolving AI and payments landscapes for industry developments, emerging technologies, partner capabilities, and competitive activity to identify actionable insights and opportunities for American Express. Build credibility with internal and external stakeholders through strong judgment, intellectual curiosity, clear communication, and a willingness to challenge the status quo
Exceptional interpersonal communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels and external partners
Experience managing external partner relationships, including driving day-to-day engagement, coordinating joint initiatives, and delivering against shared objectives
Proven ability to drive complex, cross-functional projects and workstreams and manage competing priorities
Creative problem-solving skills, strong attention to detail, and comfort operating with imperfect information
Strong interest in AI, emerging technologies, and digital payments, with familiarity with key players, trends, and consumer-facing products
Thrives in a fast-paced, innovation-focused environment with a strong sense of ownership, initiative, and accountability
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Exceptional interpersonal communication and influencing skills across functions, organizational levels, and external partners
- Experience managing external partner relationships and coordinating joint initiatives against shared objectives
- Ability to drive complex cross-functional projects and workstreams while managing competing priorities
- Creative problem-solving skills and strong attention to detail
- Comfort operating with imperfect information in a fast-paced environment
- Strong interest in AI, emerging technologies, and digital payments, with familiarity with relevant players, trends, and consumer products
- Strong ownership, initiative, accountability, and collaboration skills
- Employment eligibility to work in the United States without visa sponsorship
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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