Top Tech Jobs & Startup Jobs

Provides customer service for billing inquiries, service requests, suggestions, and complaints. Resolves issues, explains products and services, identifies upselling opportunities, and supports programs addressing customer needs. Works within customer support and operations processes, applying standard procedures to assess issues and make decisions in straightforward situations.

Manages the Protege partner ecosystem by building relationships, coordinating integrations and joint initiatives, monitoring partnership performance, and improving strategies using data. Collaborates with Product, Engineering, Operations, Sales, Marketing, and Legal teams to execute ecosystem growth initiatives, strengthen the platform, and create business value for customers, partners, and LexisNexis.

Leads a small to medium-sized SRE team, overseeing hiring, development, performance management, capacity planning, and reliability initiatives. Drives incident response, postmortems, root-cause analysis, automation, service improvement, and operational excellence. Designs and supports scalable, secure, resilient cloud-native platforms using Kubernetes, Terraform, Azure, CI/CD, observability, and infrastructure automation.

Manage B2B customer accounts through onboarding, product adoption, retention, account reviews, escalations, and lifecycle planning. Build trusted customer relationships, demonstrate solution value and ROI, support consultative sales strategies, gather feedback, and lead continuous improvement. Serve as a product expert while collaborating with customers and internal teams to drive revenue growth and long-term customer success.

Coordinates end-to-end go-to-market launches across product, sales, marketing, customer support, and other teams. Develops project plans, timelines, status updates, risk tracking, launch communications, enablement materials, and internal content. Supports marketing automation assets in Pardot, enablement resources in Seismic, budget tracking, reporting, and process improvements to ensure launch readiness and consistent commercial execution.

Designs, operates, and improves highly available AWS database platforms supporting critical applications. Responsibilities include database monitoring, performance optimization, failover and disaster recovery testing, infrastructure automation, observability, incident response, root cause analysis, and production recovery. The role participates in on-call rotations, reduces operational toil through scripting and Infrastructure as Code, improves reliability and security, and mentors junior engineers.

Leads strategy, roadmap definition, product innovation, and go-to-market execution for an AML and financial crime compliance platform. Defines product capabilities using regulatory, market, customer, and competitive insights; gathers requirements; writes functional specifications; prioritizes defects; and partners with engineering, testing, sales, marketing, and customers. The role requires strong AML expertise, enterprise product management experience, technical communication skills, and the ability to translate complex compliance problems into scalable solutions.

Plans and delivers events, coordinates venues, equipment, catering, accommodations, travel, exhibitors, and cross-functional teams. Supports floor planning, event layouts, scheduling, event design, proposals, budgeting, cost tracking, and operational workflows. Independently manages schedules and project activities, coordinates stakeholders, and may guide junior colleagues. Maintains industry knowledge and develops professional capabilities through training and ongoing education.

Leads global technical learning and development programs across AI engineering, data, software engineering, and early-career talent. Designs curricula, learning pathways, assessments, and certification programs; partners with technology leaders and subject matter experts; manages learning platforms and external providers; supports graduate bootcamps; and measures capability growth, adoption, engagement, and program effectiveness.

Supports financial risk management and compliance through data collection, risk scenario modeling, predictive analytics, reporting, and financial analysis. Performs balance sheet reconciliation checks, ledger reviews, and assists with accounting and taxation-related processes. Uses Oracle R12, BlackLine, Excel, and enterprise AI tools while adhering to regulatory policies and procedures. Responds to stakeholder queries, identifies high-risk financial activity patterns, and develops analytical insights to support risk-based decisions.