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The candidate will supervise staff to ensure KPIs are met in the Admin Organisation. Responsibilities include leadership, coaching, optimizing workflows, managing performance, and ensuring quality audits are achieved.

The role involves leading finance process improvement projects, analyzing processes, applying Lean Six Sigma methodologies, and engaging with cross-functional teams to enhance efficiency and accountability.

Lead and improve accounting operations for the Global Capability Center, ensuring US GAAP compliance, process documentation, audit support, controls design, automation, and cross‑functional collaboration to support financial close and reporting.

Lead a team of consultants to assess and optimize operational processes using Lean Six Sigma and data-driven analysis. Build stakeholder relationships, design transformation plans, coordinate multi-stakeholder project implementation, and measure impact with cross-functional change teams.

Lead performance engineering efforts, define non-functional requirements, create performance test scripts, monitor applications, diagnose errors, and collaborate across teams. Provide reports and facilitate POCs.

The Application Development Lead Analyst will evaluate application performance, create performance test scripts, monitor metrics, and engage teams to resolve issues and optimize capacity planning. Responsibilities include diagnostics, reporting, and automating testing with DevOps tools.

Develop short-, medium-, and long-term volume forecasts and translate operational strategy into capacity plans for inshore and offshore teams. Manage headcount, attrition, productivity targets, and service level projections (claims, COM inventory, telephony). Coordinate with Finance, HR, Training, and senior leaders, act as single point of contact, and convert capacity changes into cost and driver analyses to meet SLAs.

Design, develop, test, and maintain ETL processes and data integration solutions for Cigna's Data Integration Hub. Troubleshoot SQL Server issues, develop T-SQL and SSIS changes, model and document data mappings, assist with releases and batch monitoring, and propose improvements to code, tools, and practices.

Support daily outbound campaign operations and mail‑merge tasks, ensure quality and adherence to SOPs, flag data issues, execute test plans, collaborate cross‑functionally, and recommend basic process improvements to maintain timely, accurate campaign execution.

Design, develop, and maintain SaaS-based full-stack applications using C#/.NET Core, Entity Framework/ADO.NET, and Oracle/SQL Server. Build responsive front-ends with React or Angular, optionally mobile with React Native. Work in Agile teams, implement microservices, containers (Docker/Kubernetes), CI/CD pipelines, and cloud deployments (Azure/AWS). Mentor junior developers, troubleshoot performance/scalability issues, and ensure high-quality deliverables.