Campaign Operations Analyst
About Enterprise Print & Distribution
Enterprise Print & Distribution is a collaborative, mission driven division built on a strong culture of teamwork, accountability, and continuous improvement. We believe in progress over perfection, moving forward with intention, learning from every challenge, and always raising the bar on quality. Our teams show up for one another and for our business partners, clients, and members with a shared commitment to service excellence. Whether we’re executing critical communications, safeguarding accuracy, or enhancing operational workflows, we take pride in delivering reliable, high-quality results that strengthen trust across the enterprise.
About the Role
The Campaign Operations Analyst plays a critical role in supporting the successful execution of outbound communications across Enterprise Print & Distribution. This position ensures that daily campaign activities, ad‑hoc requests, and operational workflows are delivered with accuracy, consistency, and a strong commitment to service excellence. This role is ideal for someone who thrives in a fast‑paced, detail‑oriented environment and enjoys blending operational precision with problem‑solving.
Examples of Deliverables
- Prepare and finalize the daily materials needed to run each campaign
- Process one-off and mail merge requests by generating customized documents or communications based on provided data.
- Collaborate with business partners using a consultative approach
What You’ll Do
- Execute daily campaign operations: Inclusive of task‑based workflows, recurring campaign tasks, and preparation of mail merge and send‑ready materials.
- Champion Quality: Execute with accuracy, flagging data issues early and escalating discrepancies as needed.
- Collaborate with teams involved in campaign sends and operational workflows, ensuring smooth handoffs and timely execution.
- Operate with a Continuous Improvement Mindset: Identify basic inefficiencies in operational and campaign processes and recommend opportunities for improvement. Monitor processes and resolve basic issues related to campaign or operational workflows.
- Execute & Support Test Plans: Complete all testing for operational changes to verify readiness and quality prior to release.
- Ensure Adherence to Standards: Maintain accurate documentation, including campaign SOPs, process steps, and operational references.
What You Need to Do the Job
Education
- Bachelor’s degree or equivalent experience.
- 1-3 years of experience in operations, recurring campaign support, mail merge activity, or similar execution‑focused work.
Technical & Analytical Skills
- Proficiency with operational tools and basic campaign/mail‑merge tools, including systems used to prepare files, track execution, and support recurring campaign tasks.
- Ability to identify and flag data issues early, recognizing formatting errors, missing inputs, or inconsistencies that may impact campaign readiness.
- Basic analytical ability to monitor processes, interpret workflow steps, and support simple problem‑solving within recurring campaign cycles.
- Foundational understanding of process improvement, applying basic techniques to identify inefficiencies or quality risks.
Operational & Execution Capabilities
- Strong attention to detail and accuracy, essential for executing daily operational tasks, preparing recurring campaign artifacts, and ensuring error‑free mail merge execution.
- Ability to manage multiple routine tasks under guidance, prioritizing effectively in a structured, deadline-driven environment.
- Comfort with defined SOPs and documentation, including maintaining campaign procedures, operational references, versioned templates, and workflow materials.
Communication & Collaboration
- Clear and effective communication skills to collaborate with teams supporting campaign sends and operational workflows.
- Ability to work cross functionally with peers in operations, campaign teams, and production partners to ensure smooth and timely handoffs.
- Willingness to ask questions, request clarification, and escalate concerns when issues arise in campaign or operational processes.
Leadership & Professional Skills
- Demonstrated independence, sound judgment, and decision making, especially when following established processes and quality standards.
- Ability to manage complex workloads, prioritize effectively, and deliver high-quality work under compressed timelines.
- Strong organizational skills with consistent attention to detail and accuracy.
- Continuous learning mindset, with openness to feedback, evolving processes, and gradual skill growth across campaign and operational tools.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Skills Required
- Bachelor's degree or equivalent experience
- 1-3 years experience in operations, recurring campaign support, or mail merge activity
- Proficiency with operational and campaign/mail-merge tools and systems
- Ability to identify and flag data issues (formatting errors, missing inputs, inconsistencies)
- Basic analytical ability to monitor processes and support simple problem-solving
- Foundational understanding of process improvement techniques
- Strong attention to detail and accuracy
- Ability to manage multiple routine tasks and prioritize under deadlines
- Comfort maintaining SOPs, documentation, versioned templates, and operational references
- Clear communication and ability to collaborate cross-functionally
- Demonstrated independence, sound judgment, and decision-making within established processes
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
