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The Client Manager is responsible for managing relationships with key intermediaries and clients, negotiating renewals, preparing reports, and leading training processes to improve service and retention strategies.

Lead creation and deployment of AI and analytics solutions for Finance: build LLM/NLP-based tools, forecasting and reconciliation models, automated workflows, and data pipelines to embed GenAI into daily Finance operations. Collaborate with stakeholders and engineering teams to productize models and improve FP&A processes.

Lead and supervise a claims processing team to meet SLA/TAT, productivity, and quality targets. Oversee intake, validation, adjudication support, denials/recoupment and COB workflows, enforce compliance (HIPAA), conduct audits, coach for performance, manage attendance and schedules, provide stakeholder and client updates, and drive continuous improvement and automation efforts to improve FPY and reduce rework.

Drive new business and growth in corporate expatriate employee benefits: generate leads, build broker/distribution networks, prepare client presentations, negotiate and consult, manage CRM (SFDC), liaise internally and across offices, and support product/market development.

Provide dedicated project/program management and governance for China JV operations: coordinate cross-functional workstreams, maintain trackers, manage intake and enhancements, communicate status to leadership, drive issue resolution, and support continuous service improvement and documentation.

Manage relationships and performance for a portfolio of corporate clients in the Middle East and Africa, drive renewals and retention, develop strategic client plans, liaise with underwriters/brokers, identify cross-sell opportunities, coordinate with internal teams to ensure service delivery and profitability, and support product proposition and client communications.

Design and architect scalable AWS-based data analytics solutions, build resilient data pipelines and validation processes, lead cross-functional project teams, enforce data governance and security standards, and liaise with overseas HIH resources to deliver enterprise-level analytics.

The Software Engineering Lead Analyst designs and implements ETL processes, collaborates with cross-functional teams, ensures data integrity, and prepares documentation in an agile environment.

The Software Engineering Associate Advisor will manage and optimize data pipelines for a corporate data warehouse using Teradata and AWS, develop ETL processes, and collaborate with teams to ensure data accuracy and performance.

Lead design and development of scalable, secure microservice applications; mentor engineers; drive data-driven initiatives for Utilization Management; support full software lifecycle, code quality, CI/CD, and agile delivery while evaluating emerging technologies.