Critical Tasks and Expected Contributions/Results:
- Key contact to intermediaries and large clients for defined experience rated book of business.
- Engage and build strong relationships with intermediaries and/or clients.
- Pro-actively manage and successfully negotiate profitable renewal retention of defined
- experience-rated and portfolio-rated book of business.
- Provide consistent and quality support intermediaries and/or clients by answering queries, and collaborating with internal stakeholders to resolve services issues promptly.
- Lead employee communication meetings (English) as required by intermediaries and clients.
- Prepare customized claims analytical reports for large experience-rated clients.
- Organize and plan process trainings for key brokers as needed
- Identify areas of process improvement and collaborate with respective stakeholder functions in executing changes.
- Manage ad-hoc assignments as required.
Key Challenges/Anticipated Changes in Environment:
- Ability to foster collaboration, value perspectives of others and gain support and buy-in for organizational proposals.
- Liaise with internal departments, e.g., underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client.
Developmental Value of Position:
- Ability to work independently to achieve retention and financial targets set on assigned portfolio.
- Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals.
- Support the Head of Client Management in partnering and/or leading projects to identify, build and execute areas of process improvement
Experience/Knowledge, Education and Other Requirements:
- University education required
- Great communication skill
- 6 or more years of experience
- Sales/Account Management experience in Group Health Insurance and in Insurer/Broker roles preferred.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Skills Required
- University education
- Great communication skill
- 6 or more years of experience
- Sales/Account Management experience in Group Health Insurance
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
