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Serves as primary contact for complex client operational and technical issues, resolves non-routine inquiries, analyzes problems, proposes expanded offerings, supports multiple complex client accounts, contributes to business development, leads process improvements, and mentors less-experienced team members.

Serve as primary client contact to resolve complex operational and technical issues, support multiple complex client accounts, propose expanded product offerings, drive process improvements, and contribute to business development while guiding junior team members.

The Vice President, POM Product Management oversees complex project management for client onboarding, ensuring successful asset conversion and collaboration with internal teams to meet client satisfaction and project goals.

Lead AI product strategy and roadmap, partner with business and engineering to deliver end-to-end AI/ML products. Define requirements, prioritize backlogs, measure KPIs, ensure governance and compliance, and mentor product teams to drive adoption and business impact.

Lead design and implementation of enterprise database solutions, ensure performance, security, and reliability, develop policies and procedures, and collaborate with cross-functional teams to align database strategy with organizational and regulatory requirements.

Serve as finance-technology liaison for regulatory reporting projects: analyze and prioritize business requirements, develop functional specifications, guide testing and documentation, coordinate cross-functional teams, ensure external reporting policies and controls, manage production of regulatory reports, and implement auditable processes across businesses.

Serve as senior client-facing operations specialist handling complex securities settlement, payments and collateral queries. Resolve operational and technical issues, maintain client relationships, analyze activity, develop procedures, monitor KPIs, escalate complex matters, and support less experienced colleagues. Occasional weekend work required.

Serve as the primary client-facing contact for Global Collateral Operations, resolving complex operational and technical securities settlement, payments, and collateral issues. Analyze client activity, maintain relationships, escalate non-routine matters, develop internal procedures and KPIs, and collaborate to optimize account setups. Provide product/service information across lines of business and perform occasional weekend work.

Provide operational client support for triparty collateral activities, handle query resolution, reporting and issue management, contribute to process improvements and automation, support multiple moderately complex client accounts, and mentor junior team members.

Support loan transactional operations and servicing across multiple systems, ensuring data integrity and regulatory compliance. Review loan documentation, provide middle-office support, resolve inquiries, generate reports/analytics, and participate in system enhancements, testing, and technology upgrades while collaborating with internal teams to improve processes.