We’re seeking a future team member for the role of Client Service - IC3 to join our Client Service team. This role is located in Chennai or Pune
In this role, you’ll make an impact in the following ways:
Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon
Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed
Applies advanced problem solving skills, judgement, and experience to analyze information
Uses developed communication skills to deliver high quality service to a specialized client base
Provides individuals at assigned clients information related to BNY Mellon's products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings
Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon
Resolves complex or non-routine client issues or inquires, as needed
Uses in-depth knowledge of client issues and needs to contribute to business development efforts
Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration
Leads and participates in internal activities and initiatives designed to improve the client experience
Helps develop process improvements
No direct reports. Provides guidance to less experienced team members
Supports multiple, complex client accounts
To be successful in this role, we’re seeking the following:
Bachelors degree or the equivalent combination of education and experience is required
5-7 years of total work experience preferred
Experience in an operational area and/or client services preferred
About UsAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- 5-7 years total work experience
- Experience in an operational area and/or client services
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
